TDEC is Hiring a Scanning and Imaging Supervisor Near Topeka, KS
TDEC, a nationally recognized Business Processing Organization (BPO), seeks an experienced Scanning and Indexing Supervisor for a client in our Topeka, KS office. Duties and Responsibilities:
Responsible for building a cohesive and effective team as well as serving as a mentor and role model for the staff
Staff Management: Recruit, train, and develop quality staff members
Build and support a positive team environment
Provide continuous motivation and contact with team to maintain a quality service culture
Assume a working role assisting with prepping, scanning, and importing process
Provide backup for members of the Imaging Team when they cannot be present
Perform Quality Assurance checks to ensure all employees are following correct guidelines and procedures in their day to day work
The Supervisor shall ensure that all staff have participated in training to understand responsibilities associated with scanning and imaging documents correctly, including ongoing training
The Supervisor shall develop training materials, a training plan, and a training calendar in collaboration with training staff and update as needed
Ability to conduct performance reports, which are due daily and weekly as an aggregate count of the prior and current workloads
Communicate with the Quality Assurance team to ensure all documents meet standards
Maintain scanning equipment
Experience Required:
US Citizenship
5 years as a Scanning and Imaging Supervisor
Timeliness, leadership and ability to prioritize and delegate tasks
Daily, weekly and monthly reporting experience, including delivering and proposing reports to higher level executive staff members