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TCI
Fremont, CA | Full Time
$124k-161k (estimate)
2 Weeks Ago
Technical Writer/Proposal Manager, Customer Support
TCI Fremont, CA
$124k-161k (estimate)
Full Time | Durable Manufacturing 2 Weeks Ago
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TCI is Hiring a Technical Writer/Proposal Manager, Customer Support Near Fremont, CA

Technical Writer/Proposal Manager, Customer Support
Location:

Fremont, California, United States

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and signals intelligence systems. With solutions to ensure the efficient use of frequencies, long distance communications, monitoring and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world.

TCI International, Inc. (TCI) is looking for a Technical Writer/ Proposal Manager to focus on growing our Customer Support Services. Looking for a creative, strategic and well organized candidate that can manage multiple projects and changing priorities in a fun and dynamic work environment.

The successful candidate will write and edit proposals in response to customer system requirements and international and domestic solicitations (RFP/T's, RFI's and RFQ's). Working with an internal team of Subject Matter Experts and Capture Manager's, Solicitations are analyzed to determine requirements, development of a proposal plan is created and through a collaborative and autonomous proposal process, a responsive, compliant and winning proposal is executed. Strong organizational skills are a must, as well as the ability to work with diverse teams both managerial and technical. Job is fast-paced, interesting and collaborative.

In addition to our daily proposal response output, our proposal library narrative is critical to our organization. The Proposal Writer/Manager will contribute content to the knowledge management database regularly, and contribute to marketing projects as well when required.

Job Responsibilities:

  • Analyze new support opportunities, create a proposal plan that aligns with the company proposal process

  • Provide writing and editing support for product and proposal documentation

  • Maintains and contributes to the proposal library to ensure latest product and service content is available for reuse

  • Edits proposals for spelling, typographical and grammatical errors; proper syntax; as well as readability, consistency and comprehension

  • Maintains past performance database, maps of Customers, reference letters, reports and project log database

  • Significant contributor to the development and continuous improvement of the proposal creation process in collaboration with other internal colleagues

  • Process quotations through CPQ

  • Acts as factory customer support lead to:

  • Replacement/Repair Part coordination and tracking

  • Coordinates thru the TCI Production Manager to ensure items in for repairs enter the repair cycle in a timely manner and are actioned to meet RMA turn times

  • Meets with TCI production and test team members to provide additional details concerning RMA factory processing issues and customer support obligations.

Requirements

  • 3-6 years of related work experience in proposal development and writing
  • Comfortable leading diverse groups, excellent communication skills (both written and verbal)
  • Strong organizational skills, ability to manage time, deadlines, taking initiative and problem solving
  • Expert Microsoft Word user, skillfully formats documents with extreme attention to detail and compliance. Understands style sheet creation and desktop publishing.
  • Readily grasp product offerings and sales strategies for proposal and quote writing
  • Assists with business development efforts to include opportunity research and tracking worldwide
  • Demonstrated excellent writing skills
  • Ability to surge work schedule to meet proposal schedule demands
  • Demonstrated expert knowledge and application of proposal industry principles, process, concepts and practices throughout the proposal development lifecycle
  • Applies communication and interviewing skills to gather needed information from internal and external personnel to support writing activity
  • Develops and implements process improvements to advance proposal productivity and quality

Desired Skills

  • Prior experience in the defense industry desired, USG and International experience helpful
  • Intermediate Level Microsoft Excel Skill Level
  • Experience developing quotations, finance background
  • Led all aspects of proposal management for USG and International bids
  • Research/identification of key opportunities
  • Proposal or quoting experience with RF technology a plus.
  • Experience with CPQ or other product configurator software
  • Ability to understand requirements, and influence proposal content to produce winning and compliant bids

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $100,000- $140,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the "Rewards and Benefits" section of our career page.

Thank you for your interest in our company.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES
  • Integrity
  • Accountability
  • Excellence
  • Teamwork
  • Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$124k-161k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

05/05/2024

WEBSITE

transcoil.com

HEADQUARTERS

LOS GATOS, CA

SIZE

50 - 100

FOUNDED

1961

TYPE

Private

CEO

PHILIP GRASSER

REVENUE

$5M - $10M

INDUSTRY

Durable Manufacturing

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TCI designs and manufactures electronic and magnetic distortion elimination products such as harmonic filter and line reactors.

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