Responsibilities:

• Recruit, interview and hire food and beverage staff.
• Train personnel and ensure staff compliance with departmental best practices and standard operating procedures.
• Builds and maintains staff cohesiveness.
• Create and maintain staff work schedules to cover all hours of operation as directed. Communicate issues immediately to leadership.
• Follows and enforces company cash handling and accounting policies and procedures.
• Leads various Food & Beverage operations as directed. Includes but not limited to ensuring proper staffing levels based on business flow, provide work direction to staff and ensuring tasks are completed to department and company expectations, follow up and verify at the end of all shifts to make sure expectations for cleanliness, back stock, and preparation for next shift is completed.
• Properly communicates shift information and performance issues to Food & Beverage Director.
• Assists with payroll approval of staff.
• Conducts inventory and places food and/or beverage orders as directed to maintain proper inventory.
• Properly receive or ensure proper receipt of all deliveries as directed. Includes but not limited to confirming received items match delivery slips.
• Works in position in the kitchen or restaurant as directed. Includes but not limited to food preparation, production, and service.
• Interacts professionally with guests and vendors through high level customer service.
• Effectively resolves customer complaints or issues.
• Ensures a safe and sanitary work environment. Addresses safety concerns to eliminate safety hazards, investigates, and reports incidents, implements training programs, and enforces safety work rules and procedures.
• Prepares the necessary work orders for maintenance problems or equipment malfunctions.
• Directs staff in sanitation processes and ensures that working areas and equipment are kept clean.

• Extensive knowledge of food and service protocols.
• Minimum of 2 years bar experience.
• Great interpersonal, communication and customer service skills
• Ability to hire, train, manage and schedule staff.
• Solid organizational skills, ability to create a budget and inventory goods.
• Computer and Point of Sale operational experience

Physical Environment:

• Ability to work flexible schedule of various shifts to include days, nights, weekends, and holidays.
• Exposed to extreme temperature working conditions.
• Prolonged standing, minimal sitting.
• Various repetitive motions, including but not limited to bending, kneeling, and reaching.
• Ability to lift 20 pounds on own and up to 50 pounds using the buddy system.
• Exposure to chemicals and use in compliance with OSHA guidelines.
• Commercial kitchen utensils and equipment.

TBK Bank Sports and Entertainment Complex is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. TBK Bank Sports and Entertainment Complex also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.