Maintenance Director

99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 60 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow along with our team!

Summary of Position

Reporting to the Chief Operations Officer, this position is responsible for the planning and execution of the Company’s maintenance operations. This role identifies critical maintenance needs across , deploys staff to ensure routine and critical maintenance is completed in a timely, cost effective manner, and 

Responsibilities:

• Plan and execute the Company’s maintenance strategy. Build and direct regional maintenance teams to ensure that routine maintenance is performed in a timely manner.

• Oversees maintenance department budget. Researches and reviews vendor bids for maintenance services.

• Analyze operation of store maintenance teams to develop a comprehensive functional framework for the maintenance process, including clearly defined role and responsibilities, procedures and supporting resources;

• Oversee the planning and facilitation of training and professional development of relevant store personnel in key facilities management topics and processes;

• Oversee the maintenance ticketing system for service requests at store locations; revamp or establish new tools, processes and procedures to improve engagement and communication with stores and to help monitor and resolve tickets in a more timely manner;

• Design and implement a preventative maintenance program to keep assets running efficiently across all stores, distribution centers, and regional office locations, enhance cost efficiency, and keep operational disruptions at a minimum; oversee the selection, set up, training and implementation of supporting software system;

• Negotiate large-scale vendor contracts and consultant contracts;

• Regularly review and assess vendor contracts, purchase orders, and facility repairs to ensure quality, cost effectiveness, timely resolution and alignment with core values;

• Perform other duties as assigned by management.

Qualifications:

• 5 -10 years experience in maintenance. Prior experience managing maintenance at multiple sites is required.

• Experience with retail organizations strongly preferred.

• Exceptional organizational skills and attention to detail, especially with contracts and franchise information.

• Clear, informative, and accurate communication skills, both verbal and written.

• Ability to multitask and prioritize assignments.

• Continuous improvement mindset, ability to work autonomously, and excellent situational judgment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift to 15 pounds at times