DescriptionJob DescriptionJob Title : General Service TechnicianFunctions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repairESSENTIAL DUTIESEssential Duties include the following.

Other duties may be assigned.Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses cause of any malfunction and performs repair.Communicates with parts department to obtain needed parts.Saves and tags parts of the job if under warranty or if requested by the customer.

Examines assigned vehicle to determine if further safety or service work is required or recommended.Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

Documents all work performed and recommended on the repair order.Road tests vehicles when required or refers to the test technician.

Participates in manufacturer-sponsored training programs, schools, and events.Keeps abreast of manufacturer technical bulletins.

Supervises work of any apprentice technicians as assigned.Reports machinery defects or malfunctions to supervisor.Ensures that customers' cars are kept clean.

Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

Keeps shop area neat and clean.Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management.MARGINAL DUTIESMarginal Duties include the following.

Other duties may be assigned.SUPERVISORY RESPONSIBILITIESQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and / or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and / or training;

or equivalent combination of education and experience.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

• Two to four years related experience and / or training; or equivalent combination of education and experience.LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSAutomotive Service Excellence (ASE) CertificationsAutomatic Transmission / Transaxle Certification for Auto / Light TruckBrakes Certification for Auto / Light TruckElectrical / Electronic Systems Certification for Auto / Light TruckEngine Performance Certification for Auto / Light TruckEngine Repair Certification for Auto / Light TruckHeating and Air Conditioning Certification for Auto / Light TruckManual Drive Train and Axle Certification for Auto / Light TruckSuspension and Steering Certification for Auto / Light TruckAssembly Specialist Certification for Engine MachinistCylinder Block Specialist Certification for Engine MachinistCylinder Head Specialist Certification for Engine MachinistBrakes Certification for Medium / Heavy TruckDiesel Engines Certification for Medium / Heavy TruckDrive Train Certification for Medium / Heavy TruckElectrical / Electronic Systems Certification for Medium / Heavy TruckGasoline Engines Certification for Medium / Heavy TruckHeating, Ventilation, and Air Conditioning Certification for Medium / Heavy TruckPreventive Maintenance Inspection Certification for Medium / Heavy TruckSuspension and Steering Certification for Medium / Heavy TruckAutomobile Parts Specialist CertificationMedium / Heavy Truck Parts Specialist CertificationAir Conditioning Certification for School BusBody Systems and Special Equipment Certification for School BusBrakes Certification for School BusDiesel Engines Certification for School BusDrive Train Certification for School BusElectrical / Electronic Systems Certification for School BusSuspension and Steering Certification for School BusAdvanced Series - Automobile Advanced Engine Performance CertificationAdvanced Series - Truck Advanced Electric Diesel Engine Diagnosis CertificationLight Vehicles - Compressed Natural Gas Certification for Alternate FuelsI-CAR Certificate of Advanced TrainingAdvanced Vehicle SystemsAluminum Repair, Replacement and WeldingDetailingElectronics for Collision RepairExecutive SeminarFinish MatchingGlass ReplacementPlastic RepairSteering and SuspensionUnderstanding Collision RepairWorkplace Hazardous MaterialsManufacturer TrainingPaint Manufacturer TrainingState Emission CertificationState Vehicle Inspector CertificationValid Driver's LicensePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RequirementsQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and / or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and / or training;

or equivalent combination of education and experience.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

• Two to four years related experience and / or training; or equivalent combination of education and experience.LANGUAGE SKILLS
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
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