1 Service Ambassador/Counter Server Job in Pasadena, CA

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Service Ambassador/Counter Server

Tartine

Pasadena, CA | Full Time

$30k-38k (estimate)

11 Months Ago

Service Ambassador/Counter Server

Tartine Pasadena, CA

$30k-38k (estimate)

Full Time | Restaurants & Catering Services 11 Months Ago

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Tartine is Hiring a Service Ambassador/Counter Server Near Pasadena, CA

Service Ambassador / Counter Server
Job Summary
Accountable for the entire service experience inclusive of preparation, set up, execution and enhancement of steps of service and related activities.
Activities & Responsibilities
Key Responsibilities

Able to perform in designated stations and/or rotation as business levels dictate
Able to complete checklists as necessary and as directed including opening, closing and mid shift task lists
Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
Able to brew coffee, make cocktails, pour wine, run food
Setup & cleaning tables, set up family meal
Clean and sanitize doorknobs, handrails, surfaces before and after every use
Restock product, fold boxes, pack to-go orders, fold towels
Manage flow and sequence of service including greeting guests, support flow of traffic lines
Answer phones, take orders, manage reservations
Promote, work, and act in a manner consistent with the mission of the Company
Demonstrate accurate product knowledge in all menu categories & items (savory, pastry, bread, beverage) as well as adapting and learning new items
Able to learn, understand and explain to guests the preparation of menu including ingredients and cooking methods
Able to inquire about allergies and articulate to culinary team for possible modification
Be able to maintain a pass rate of 75% on biweekly staff tests
Attend all staff trainings or communicate to management to reschedule
Able to follow attendance protocols
Timely be prepared with all mise en place required for service
Able to follow the company uniform policy with no variation from the rules
Able to display a warm and welcoming demeaner to not only guests, but to all company employees
Able to anticipate customers’ needs and use resources available to ensure satisfaction
Able to work well independently and as an interactive member of a team; support colleagues whenever applicable
Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
Flexible and able to adapt to shifting stations through shift
Able to learn and navigate the POS system with accuracy to ensure guests orders arrive timely and correctly
Able to politely and professionally troubleshoot guest service issues and correct the issue immediately to ensure guest satisfaction
Able to learn and handle multiple online ordering platforms and in-house guests simultaneously and proficiently without error
Follow policies and procedures
Able to perform duties as directed by management

Tools & Technology (examples in parentheses)

Blenders, grinders, slicers
Coffee equipment
Bar tools (mixers, strainers, etc)
Use of trays
Food safety labeling systems
Phone system
On-line ordering systems
Point of sale terminal (toast)
Word and excel

Minimum Qualifications

Able to read, comprehend and understand operation standards, recipes and communicate information verbally and in writing to guests and customers
Knowledge of service and food and beverage
Preferable at least three years of front-of-the-house operations
Basic knowledge of dining room and service procedures and functions
Basic mathematical skills (able to use calculator, cash register)
Able to learn how to handle money and operate a point-of-sale system
Able to work in a standing position for long periods of time (the entire shift)
Able to sit for prolonged periods of time when necessary
Able to work in a fast-paced environment while managing multiple deadlines in a high stress environment
Must be able to be remain calm under pressure and maintain a positive attitude