The incumbent of this position leverages expert-level knowledge to provide functional and administrative support to and leadership for SAP modules. This includes configuration, design, testing, modification, upgrades, conversions, and detailed data analysis as requested. The incumbent focuses on application administration and functional support for SAP modules and portals with a community of business (CoB) and/or County-wide (enterprise) user base. The incumbent provides highly complex technical and functional support to facilitate the consumption of applications and services. The incumbent creates common processes to evaluate and respond to end-users’ feedback, requests and application-use optimization requirements. The incumbent coordinates and conducts application and project training with appropriate end-user departments. Keeps current on legal and technical issues that impact the County.

POSTING MAY CLOSE AT ANY TIME  AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED

Tarrant County employees enjoy superior health, retirement, and insurance benefits. For more information, please click on the link below:http://www.tarrantcounty.com/en/human-resources/employee-benefits.html

1. Communicates with end-users and third-party vendors to obtain requirements and provides recommendations with applications for major projects and application updates. Demonstrates broad functional leadership impacting both technical and functional directions for applications. Integrates technical expertise and business understanding to create superior solutions for the County.
2. Leverages expert-level/domain knowledge to design, develop, maintain, and execute testing of new and changed functionality. Documents processes and procedures. Supports IT testing, user acceptance testing, and implementation as part of end-to-end project lifecycle management.
3. Installs, modifies and maintains system tables and configurations based on CoB and/or enterprise-wide customer needs and business requirements.
4. Updates system end-user and training documentation. Conducts and supports end user training as needed.
5. Actively partners with business units to identify improvements that will increase efficiency of the systems and researches and implements application-use optimizations.
6. Provides second-level end-user support for the most complex end-user application administration requests and requirements.
7. Performs configuration management.
8. Conducts statistical reporting to management to aid data-driven management decision-making.
9. Manages interface and associated error logs and applies analytical tools to identify common trends to aid proactive problem resolution.
10. Maintains business process procedures in conjunction with the process owners.
11. Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems.
12. Works closely with vendors to resolve issues and manage deployments.
13. Analyzes and resolves application data problems. Leverages analytical tools to identify and document any trends to drive proactive problem resolution.
14. Provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications.
15. Manages user access rights.
16. Mentors and collaborates with co-workers and others as necessary.
17. Actively maintains skills through learning opportunities for the supported software and methodologies used to implement software.
18. Performs all other related duties as required.

NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.

Bachelor’s degree Three (3) full time years of business operations and business-related application experience required.

• Prior technical or functional lead experience desired.

• SAP certification is a plus.

• Must have a valid and current driver license.  

• Extensive and broad-based experience with demonstrated understanding of business applications within a large and diverse enterprise environment or community of business.

• Exceptional organizational skills and ability to manage multiple work streams across multiple functional areas, understanding and highlighting integration.

• Strong communication and interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.

• Demonstrable customer service skills and ability to professionally interact with a staff of disparate personalities.

• Must be able to multi-task and work independently on most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues.

• Regular attendance is essential.

• Ability to work independently or as part of a team.

• Extreme attention to detail is mandatory.

• Ability to communicate user requirements to both technical and non-technical County staff and vendors.

• Ability to participate in multiple projects concurrently without loss of quality on any project.

While performing the duties of this position, the incumbent is regularly required to bend, carry, hear, keyboard, lift below the waist, lift between waist and shoulder, lift to the side/twist, pull, push, reach, reach overhead, perform repetitive tasks, see color, see near, sit, squat, stand, stoop, talk, twist, use his/her hands, walk, work alone and with others, and work overtime.