Summary

• Position may be located at any Tarrant County WIC Clinic; therefore, traveling will be required using personal vehicle.
• Hours: M-F 9am-6pm and one (1) Saturday per month from 8am-5pm.

Essential Duties and Responsibilities

• Interviews, selects, and counsels employees.
• Assesses employee job performance and participates in the evaluation process.
• Provides staffing coverage as needed including opening appointments and creating weekly staffing schedule.
• Coordinates area activities for quality assurance, training, breastfeeding, nutrition education, and outreach.
• Manages clinic and staff problems including the MIS system.
• Advises Family Health Services Associateship on WIC issues.
• Oversees customer satisfaction through the performance of patient flow analysis, surveys, and direct observation.
• Assists with the development and implementation of policies and procedures that guide and support WIC services.
• Assists with the monitoring of contract performance measures.
• Promotes WIC services throughout Tarrant County.
• Acts as liaison to other health professional and community agencies.
• Acts as liaison to WIC vendors.
• Performs all other related duties involved in the operation of the Public Health Department as assigned or required.

Minimum Requirements

• International Board-Certified Lactation Consultant preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Organized, critical thinker with time management skills.
• Ability to communicate effectively in writing and orally to individuals and groups to present information.
• Ability to work well with others to facilitate communication among individuals, groups, and organizations.
• Ability to problem solve and plan activities.
• Ability to evaluate the effectiveness of policies, programs, and services on different populations in a community.
• Ability to integrate findings from quantitative and qualitative data into organizational plans and operations (e.g., strategic plan, quality improvement plan, professional development). Ability to recognize and define problems, analyze relevant information, encourage innovative solutions, and plan to solve problems.
• Utilize emotional and cultural intelligence and sound judgment.
• Demonstrate compassion and empathy regarding sensitive issues.
• Understanding of, and experience working with diverse populations.
• Ability to adapt public health practices to the needs of diverse populations.