DOCSIS Network Engineer

Unable to work with C2C and unable to provide sponsorship for this position.

MUST BE WILLING TO WORK ON SITE in MINNEAPOLIS, MN

The NW Engineer Must have experience with DOCSIS in order to design and enhance the network to meet the needs of our customers.

You will build, maintain and support DOCSIS and PON access network.

KEY FUNCTIONS:

• Provide expert level support of Access Networks by engaging advanced knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.
• Provide support for multiple projects or aspects of the Fiber and HFC access networks.
• Assist field with problem resolution on DOCSIS and PON networks.
• Deploy, configure, and maintain DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.
• Perform network upgrades on all managed equipment including customer CPE.
• Create Visio drawings of network architecture and configurations.
• Ensure that access networks are in compliance with company, departmental and FCC regulations, policies, and procedures, and conduct technical audits as necessary to monitor compliance.
• Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.
• Engineer and perform any testing and design processes required to expand and implement new spectrum into our access networks.
• Manage customer allocation and tracking of spectrum and service segmentation to ensure customers are receiving their subscribed service and performance expectations.
• Keep Management up to date of engineering activities, issues, and progress.
• Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.
• Asist with resolving outages quickly and completely, while providing optimal internal customer service.
• Assist in developing specifications and parameters for the design of access networks.
• Coordinate effective testing programs with the Technology Group and Field Operations.
• Must be able to travel when necessary.
• Operate and drive a Company vehicle in accordance with policies including maintaining a safe driving record.
• Compile timely, comprehensive, and accurate reports as requested.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Lead technical projects/upgrades/deployments
• Provide feedback to management and principal levels for improving process and/or engineering.
• Mentor to less senior engineers and technicians.
• Provide documented training and train teams members and other groups such as NOC and NIS.
• Create efficiencies through scripting - Bash, Python etc.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and work projects.
• Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
• Adhere to and actively follow policies, customer privacy guidelines, and procedures.

BONUS:

• SCTE FTTP/EPON training or working knowledge.
• SCTE BTS, DOCSIS 3.1, FTTP training or working knowledge.
• SCTE DEP Certification and DAA knowledge.