Human Resources Representative

Location

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Human Resources Representative will provide end-to-end support for our newly hired employees to ensure a smooth and engaging onboarding experience. You are also responsible for providing accurate and timely support to those who contact People Services.

Core Responsibilities:

• Be 100% focused on providing a smooth, effective, and welcoming onboarding experience for our newly hired employees.

• Act as the Onboarding Coordinator and be a single point of contact for each new hire.

• Do front-end employee contact to provide information and forms required to onboard.

• Handle ADP errors with tax documents or direct deposit by partnering with the employee for resolution.

• Conduct orientation sessions.

• I-9 & E-Verify processing via Fragomen.

• Assist in quality assurance testing for any additional platforms provided to People Operations.

• Monitor and support employees enrolling in benefits.

• Handle incoming calls, emails, and/or chat sessions from employees quickly and effectively.

• Work within the service management tool to record details of inquiries, comments, complaints, transactions or interactions and take applicable action.

• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring employees feel supported and valued.

• Utilize software, databases, scripts, and tools appropriately.

• Maintain a Service Mentality and a Passion for People to facilitate a successful outcome for all.

• Participate in continuous improvement activities to enhance and improve contact and onboarding activities.

• Understand team Key Performance Indicators and work towards exceeding targets.

• Work cross-functionally within the Benefits team.

• Support with audits & reporting.

• Perform all other duties as assigned.

Who are you?

Required Competencies:

• A "Customer Service" mentality.

• Strong communication and soft skills.

• Business mindset, results-driven, composed with a positive attitude.

• Able to identify and resolve problems.

• Adept at follow-through, excellent organization, and time management skills.

• Display professionalism through sound judgment, initiative, and flexibility.

• Detailed oriented and the ability to rapidly learn and take advantage of new concepts.

• Excellent listening, verbal, and written communication skills with employees and all levels of the organization; able to create a working environment of open communication and trust.

• Ability to be flexible and take initiative.

• Strong work ethic with the ability to work independently and with minimal supervision.

Education and Experience Requirements:

• Associates in Human Resources or Business Administration, or the equivalent combination of education, training, and experience that provides the required knowledge skills and abilities.

• Two or more years of related professional experience.

• Proven work experience with onboarding new employees.

• Experience with phone/chat support.

• I-9 processing experience.

Necessary technical / functional / language skills:

• Excellent computer skills in a Microsoft Office 365 environment.

• Hands-on experience with Human Resources Information Systems (HRIS) - Preference given for SAP knowledge and / or SuccessFactors.

• Experience working within a Service Management Tool.

What's in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive base salary

• Company bonus

• Comprehensive health benefits

• 401(K) with company match, as well as additional automatic company contribution

• Culture with a passion for Diversity, Equity, and Inclusion for all

• Aggressive approach to Sustainability

• Flexible work environment

• 5 - 6 weeks of annual vacation

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness, and reimbursement programs

• On-campus fitness center and?caf

Ready for the next move?

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Job Category: People & Culture

Organization: Volvo Group

Travel Required: No Travel Required

Requisition ID: 8361

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro