Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

• MA Patient Care - Demonstrate competency in patient care. Maintain patient's safe passage in and out of the clinic, and ancillary services. Greet, assess, and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list. Obtain past medical and surgical history, family history, social history, and vital signs. Anticipate needs of patients, and the doctor under whom they work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination, or procedure. Administers injections, perform phlebotomy and or lab testing, wound care, suture removal, etc., as directed by provider. and per competency. Supply patients with medication samples as instructed by provider. Obtain referrals and pre-certifications as necessary. Act as a liaison between provider and patient. Explain medications, side effects, treatments, diets, diseases, and disease processes, under the direction of provider. Communicate with patients over the telephone. Provide test results, answer questions and responds to messages in a timely manner, and provides clear documentation of this communication in the patient's record. Maintain patient confidentiality.

• Scrub Tech MA, Patient Care-Ensures procedure room is set up with supplies, instrumentation, and specialized equipment needed for selected procedure, per protocol. Provides technical assistance to providers during procedures based on regulations and accreditation guidelines. Checks and adjusts equipment such as sterilizers, lights, diagnostic equipment, and machines, under direction of RN. Assist in transport and positioning of patients in the ASC. Assists with sterile draping and is competent to follow all sterile processes of self and room, per policy. Anticipates needs of the surgeon and passes instruments accurately. Helps prepare, care for, and dispose of specimens taken for lab analysis, holds retractors, and applies dressings as directed. Provides age-appropriate care for all age groups and populations served. Provides input that will assure appropriate care is provided based on patient needs, the procedure, and the clinical status of the patient. Performs duties under the supervision of RN. Accepts accountability for assignments, turns rooms over per procedure, stocks rooms, and assists co-workers and team as needed

• May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications. May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications. May be responsible for resolving and or reporting medication errors. May be responsible for the reconciliation of medication charges and credits.

• Customer Service -Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals.

• Teamwork -Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocks and orders supplies as needed. Maintains patient care areas. Participates in the training and skills development of new staff members. Assists in other areas of the office as necessary.

• Safety -Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs.

• Development -Maintain and update level of skill for pertinent medical assistant duties. Participate in continuing education. Participate in the development of new programs (ex: Process Improvement, Quality Initiatives).

• Other duties as assigned.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.

Licenses and Certifications

• NONE REQUIRED

Supervision

Performs no direct supervision but may orient and support new employees or students in correct working routines per policy and be an active participant in staff development.

Qualifications

Experience in specialty is preferred. Experience as a medical assistant required. Experience working in a surgery center or in the OR is preferred.

Definitions

A non certified scrub tech MA is responsible for the preparation of, as well as providing, technical assistance to physicians during the performance of procedures. Responsible for the care, cleaning, and maintenance of equipment, instruments, supplies, and sterilization of the room and devices. Included is the care and triage of patients under the providers direction. Will stock rooms, complete inventory, manage medications and assist providers in the practice location as well per medical assistant duties.

Position Responsibilities

Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.

Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.

People Management Responsibilities

Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task

Work Environment/Physical Effort

Mental Demands: Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides

Working Conditions: Moderate - (About 50% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk. Limited probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes

Directly works with Patients less than 12 months of age: No

Physical Effort: Considerable physical effort - Lifts, carries, or handles medium weight equipment, materials, or supplies most of day. Occasional physical effort with heavy objects (over 60 lbs.). Works in reaching or strained positions frequently.

Physical Aspects

Bending: Frequent = 34% - 66% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time

Feeling (Touch) - determining temperature, texture, by touching: Frequent = 34% - 66% of the time

Hearing: Frequent = 34% - 66% of the time

Reaching - above shoulder: Frequent = 34% - 66% of the time

Reaching - below shoulder: Frequent = 34% - 66% of the time

Visual: Frequent = 34% - 66% of the time

Color Vision: Frequent = 34% - 66% of the time

Speaking: Frequent = 34% - 66% of the time

Standing: Frequent = 34% - 66% of the time

Balancing: Frequent = 34% - 66% of the time

Walking: Frequent = 34% - 66% of the time

Crawling: Not required

Running - in response to an emergency: Occasional = 1% - 33% of the time

Lifting up to 25 lbs.: Frequent = 34% - 66% of the time

Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time

Lifting over 60 lbs.: Occasional = 1% - 33% of the time

Handling - seizing, holding, grasping: Frequent = 34% - 66% of the time

Carrying: Frequent = 34% - 66% of the time

Climbing: Not required

Kneeling: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Occasional = 1% - 33% of the time

Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving - Class C vehicles: Not required

Driving - CDL class vehicles: Not required

N95 Respirator usage (PPE): Occasional = 1% - 33% of the time

Hazmat suit usage (PPE): Not required

Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling - 25 to 60 lbs.: Occasional = 1% - 33% of the time