Definitions
Patients' first and last point of contact in the office, responsible for check in and check-out duties, which include but are not limited to entering and updating patient demographic information and insurance, collecting copays, deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
Exercises no supervisory duties.
Qualifications
Ability to organize, analyze and prioritize work
Exhibits exceptional communication skills
Data entry experience required
Business like appearance
Detail oriented
Ability to multi-task
Ability to work closely with others and function as a team member
Must possess initiative and drive to a project from beginning to a successful completion