The Emergency Department Technician will serve as a liaison advocate for patients, families, visitors, and staff. The goal for the Emergency Department Technician is to enhance the personal service experienced by patients, family members, and visitors while enabling the Emergency Department staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction.
Education
High School Diploma or GED
Experience
No prior work experience required
Licenses & Certifications

• Healthcare Provider (CPR) or must be obtained within 30 days of hire.

Qualifications

• Proficient in written and verbal communication skills for documentation and patient, family and staff interactions to convey clear concise instructions and to accept information in order to understand and make decisions.

"Area of Responsibilities

• COMMUNICATION / TEAM WORK / CONDUCT: position requires frequent contact with others both within and external to the facility, The employee must: Demonstrate the ability to communicate and work effectively with others to promote safe, efficient care Exhibit the Tanner Standards of Behavior, Maintain confidentiality in compliance with the standards and policy for Private Medical Record, Communicate with patients, visitors and families in a manner which promotes patient satisfaction.
• DOCUMENTATION AND MANAGMENT OF THE MEDICAL RECORD Responsible for documentation of patient care in compliance with policy and standards Knowledgeable in the review of data within the electronic record Knowledgeable in the entry and review of orders utilizing the Provider Order Management system. Manages the flow of the clinical record from rapid registration to discharge. Demonstrates the ability to accurately enter charges under the direction of the clinical manager
• PARTICIPATION IN THE GENERAL UNIT OPERATION: Responsibly manages resources in a conscientious manner. Participates in the cleaning and storage of equipment in compliance with Infection Prevention standards. Participates in process improvement initiatives for the department and facility as directed.
• PROVISION OF CARE: is responsible for provisions basic care needs for population served through: the collection of clinical data, implementation of the plan of care as directed by the RN or LPN, evaluation of the patient?s response to care provided, independently attending to the patients biophysical and psychosocial needs. Effectively understands and operates equipment appropriate to the departments scope of care and patient population Knowledgeable and effective in the set up of equipment for special procedures under the guidance of licensed personnel
• STANDARDS / POLICY & PROCEDURE: Responsible for knowledge of policies & procedures and Standards related to the provision of safe medical care: including TJC, Georgia Board of Nursing, Infection Prevention, Core Measures, EMTALA, CMS, Specialty Organizations (ENA, AWON, AACN, etc)
• AGE APPROPRIATE CARE: Demonstrates the behavior, skills and knowledge to provide age appropriate care for all populations served to include the: ability to communicate, assess developmental level, physiologic norms, signs and symptoms of neglect, immunization status, and emotional response to stress. The nursing unit serves patients ranging in age from infant to geriatric.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
No prior work experience required
Licenses & Certifications

• Healthcare Provider (CPR) or must be obtained within 30 days of hire.

Qualifications

• Proficient in written and verbal communication skills for documentation and patient, family and staff interactions to convey clear concise instructions and to accept information in order to understand and make decisions.

Definitions

• The Emergency Department Technician will serve as a liaison advocate for patients, families, visitors, and staff. The goal for the Emergency Department Technician is to enhance the personal service experienced by patients, family members, and visitors while enabling the Emergency Department staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction.

Contact With Others
Regular contacts with other people in or out of department, but of very routine nature, requiring courtesy and tact.
Effect Of Error
Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.
Supervisory Responsibility
Occasionally uses assistance of aide or helper in performance of task
Mental Demands
Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Physical Effort
Considerable physical effort - Lifts, carries, or handles medium weight equipment, materials, or supplies most of day. Occasional physical effort with heavy objects (over 60 lbs.). Works in reaching or strained positions frequently.
Working Conditions
Considerable - (About 75% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects For Immunizations

• Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
• Directly works with Patients less than 12 months of age

Physical Aspects
Frequently (at least 3 times a week)

• Bending
• Typing
• Manual Dexterity - picking, pinching With fingers etc.
• Feeling (Touch) - determining temperature, texture, by touching
• Hearing
• Reaching - below shoulder
• Visual
• Color Vision
• Speaking
• Standing
• Balancing
• Walking
• Crawling
• Running - In response To an emergency
• Lifting up To 25 lbs.
• Lifting 25 To 60 lbs.
• Lifting over 60 lbs.
• Handling - seizing, holding, grasping
• Carrying
• Climbing
• Kneeling
• Squatting
• Tasting
• Pushing/Pulling - up To 25 lbs.
• Pushing/Pulling - 25 To 60 lbs.
• Pushing/Pulling - over 60 lbs.

Occasionally (at least once a month)

• Reaching - above shoulder
• N95 Respirator usage (PPE)