2 Desktop Support with Service Now Jobs in Dublin, GA
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Desktop Support with Service Now
$47k-58k (estimate)
Contractor | IT Outsourcing & Consulting
1 Month Ago
Tanisha Systems is Hiring a Desktop Support with Service Now Near Dublin, GA
Job DescriptionAn expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
Both English and Local Language.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
Both English and Local Language.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$47k-58k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
07/10/2024
WEBSITE
tanishasystems.com
HEADQUARTERS
ISELIN, NJ
SIZE
500 - 1,000
FOUNDED
2002
TYPE
Private
CEO
GORAV AGGARWAL
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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About Tanisha Systems
Tanisha is a provider of custom application development, staff augmentation and managed IT services.
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