Post-Acute Clinical Care Liaison (remote/Lower Bucks - Montgomery County area)

Tandigm Health, a transformational leader in population health management, is looking for a Post-Acute Clinical Care Liaison in the greater Philadelphia area. We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.

Our Post-Acute Clinical Care Liaison is responsible for the development and expansion of our post-acute management program, establishing relationships and facilitating processes with local hospitals. In this role, you will educate hospital administration, physicians, and discharge planners on the high-quality facilities available for post-acute care. Utilizing Tandigm’s patient lists and EMR alerts, you will proactively identify patients who might benefit from Tandigm programs.

As our Post-Acute Clinical Care Liaison, you will educate patients and families about the benefits of Tandigm’s preferred Skilled Nursing Facility program. You will also work collaboratively with the post-acute team to ensure seamless admission and discharge processes are met. You will identify opportunities to develop and create new programs, building relationships in support of value-based care and aligned with Tandigm’s goals of improving patient care, reducing admissions/readmissions, and providing better transitions of care to support patients and their families.

ESSENTIAL FUNCTIONS

• Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Educate hospital staff on Tandigm’s post-acute care programs. This person will be responsible for independently developing relationships and managing communications with hospital staff including Care Managers, Discharge Planners, Social Workers to ensure Tandigm/assigned patients learn about Tandigm programs in particular preferred SNF program
• Identify Tandigm/assigned patients in hospital/ED by utilizing Tandigm’s patient lists, EMR alerts. Proactively identify Tandigm patients getting readmitted (or at higher risk of readmissions) and funnel them into appropriate Tandigm programs that could help them avoid hospitalization
• Educate patients and families about the benefit of Tandigm’s preferred SNF program, address their concerns in ED or Hospital. If patients, choose nonpreferred SNFs, be open to patients and families and potentially direct them to preferred SNF when they might need SNF level care.
• Coordinate and obtain authorizations for SNF care from UM department, as assigned, to assist patient’s speedy admission to preferred SNFs
• Provide comprehensive handoff to SNF Care Managers/clinicians alerting them about salient patient care issues for patients going to preferred SNFs. Be available to communicate needs of outpatient programs e.g. House Calls to Hospital teams (based on receptivity of hospital teams) to hospital teams.
• Develop and build new programs, relationships in support of value based programs aligned with Tandigm’s goals – improving patient care, reducing admissions/readmissions, better transitions of care to support patient and their families.
• Develops strong working relationships with Hospital and SNF staff (i.e. Care Managers, Discharge Planners, Physicians, Nursing, and Administrative Staff) to ensure the effectiveness of Tandigm’s continuum of care.
• Uses, protects, and discloses Tandigm’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.
• Adheres to and responsible to abide by all information security policies, processes, and/or activities.
• Reports security events or potential events or other security risks to the organization to management.
• Performs additional duties as assigned.

Required Qualifications:

EDUCATION

Bachelor’s degree and/or a professional certification requiring formal education beyond a two-year college

LICENSES/CERTIFICATIONS

Valid U.S. State Driver’s License as well as proof of liability and property damage insurance on any vehicle used for business purposes.

EXPERIENCE

1-3 years’ experience in healthcare or hospital environment or experience as Skilled Nursing Facility liaison

ESSENTIAL KNOWLEDGE, SKILLS, & ABILITIES:

• Must be able to demonstrate the ability to work independently, prioritize tasks, communicate effectively demonstrating both verbal and written skills, and gain proficiency in the use of computer systems and software.
• Must be able to demonstrate strong oral and written communication skills, and communicate with healthcare professionals and patients and families effectively, knowledgeably, and with confidence and sensitivity.
• Must be able to demonstrate the ability to build trust based relationships and demonstrate ability to navigate difficult relationships.
• Ability and availability to travel independently to sites within the five county Philadelphia region, on a flexible schedule, as required.
• Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.

COVID-19 Requirements:

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Equal Employment Opportunities (EEO):

Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Search Firm Representatives Please Read Carefully:

Tandigm Health, LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Proof of vaccination required, unless with requisite exemption.

Ability to commute/relocate:

• West Conshohocken, PA 19428: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare Industry: 1 year (Required)

Work Location: In person