The Scheduling Assistant is responsible for the appropriate scheduling of patient requests for Dental appointments and assists with other patient requests, as appropriate. The Scheduling Assistant also provides clerical support to the Dental team.

Duties and Responsibilities:

• Demonstrates superior customer services skills, including but not limited to:
• Interacts with all internal and external customers in a caring and respectful manner.
• Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner.
• Communicates with patients and their families in a courteous, professional, cooperative and mature manner both in-person and over the telephone.
• Assists patients with questions as appropriate, or refers to appropriate person for assistance.
• Responds to patient requests for scheduling and rescheduling appointments to include creating profiles for new patients looking to establish care and completing new patient intake forms.
• Ensures that patient calls for appointments are managed quickly and effectively.
• Schedules appointments utilizing the designated templates in the Electronic Medical Record system, or other supplemental software programs, as appropriate.
• Works cooperatively with other departments to optimize scheduling capabilities, and resolve scheduling issues which may arise.
• Manages patient requests and appointment confirmations/cancellations/inquiries via Well Messenger.
• Monitors the schedule for vacancies, and fills those vacancies quickly and effectively by working the waiting list.
• Responsible for processing patient referrals and the processing of patient records requests or the transfer of records.
• Assists with arranging language interpretation services, if necessary.
• Fosters a patient-oriented environment that focuses on patient satisfaction and quality outcomes/monitoring.
• Documents communication with patient/family in electronic medical record, when needed.
• Arranges for a callback from the provider or clinical staff regarding a patient's condition or question, as appropriate.
• Works as needed with front desk and clinical teams for any scheduling needs that arise.
• Under the supervision of the Dental Practice Administrator, ensures all booking dates/times are accurate with provider schedules and Center best practices.
• Cross-trains with other clerical positions and helps cover those positions during staffing shortages.
• Performs other duties as assigned by supervisor.

Qualifications:

High School Graduate. 2 years of Medical office or clinical experience preferred. Excellent written and verbal communication skills required. Must have excellent telephone etiquette. Computer and typing skills required. Must be able to relate to a variety of people at different developmental levels. Must possess the ability to prioritize tasks and manage time efficiently. Must be flexible as to the changing needs of the center. Must have the ability to be a team player at all times. Bilingual preferred but not required.

To learn more about Tandem Health and our benefits, please click the links below.

https://tandemhealthsc.e3applicants.com/about-us/benefits-trial

https://www.youtube.com/watch?v=STg1IbibH5g