Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life.

At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees' physical, mental, and financial well-being through a comprehensive Total Rewards Program.

• Industry competitive pay
• Health insurance package options that include Flexible Spending & Health Savings Accounts 
• Infertility Coverage
• Parental Leave
• 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
• Wellness Programs and Mental Health Resources
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Critical Illness & Accident Insurance
• Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
• Identity theft protection
• Annual discretionary bonus
• Generous Tuition Reimbursement Program
• Company-paid holidays and floating holidays
• Company vehicle (if applicable)
• Employee discounts; vehicles, tires, cellular plans, and more
• Networking and employee engagement events
• Personal development to grow your career with us based on your strengths and interests

JOB RESPONSIBILITIES:

Primary purpose:

• Responsible for directing the day-to-day Gas Services functions (Gas Pipeline Customer Support, Invoicing) ensure that all monthly invoices are generated accurately and on time. Coordinate customer set up and invoice support between company and the customer/supplier, point of contact for commercial management, IT, Scheduling and Regulatory. Provides leadership and guidance necessary to strengthen the, customer support and billing processes. 

Essential duties and responsibilities:

• Manage service to ensure accurate and timely billing while maximizing revenue, limiting billing errors and providing customer experience which promotes the renewal of contracts. 
• Inter-departmental coordinator for data requests, accounting questions, regulatory filings, Tariff updates, rate cases, internal and external audit. 
• Ensure compliance with SOX compliance control processes and procedures. 
• Ensure accurate information is provided to Accounting and Regulatory. 
• Ensure employees are sufficiently trained to carry out the necessary tasks for preparing monthly invoices and providing quality customer service. 
• Provide coordination and execution to effectively manage and mentor the Business Process team to accomplish the department's goals. 
• Evaluate, recommend, implement, and maintain customer support and service applications and tools. 
• Lead the team to utilize system(s) functionality and create process efficiencies, interacting daily with customers and internal departments associated with commercial management activities. 
• Coordinate monthly pipeline with Measurement, Scheduling, Accounting, and Information Technology (IT). 
• Drive continuous improvement in the efficiency and accuracy of the invoicing process. 
• Maintain ongoing and effective communication with other functional departments and senior management team. 
• Manage personnel related matters, including providing performance-based feedback, providing support and completing administrative paperwork as needed. 
• Deal with a wide variety of people with tact, courtesy and professionalism. 
• Speak clearly, both in person and by telephone, using a high level of verbal skills and listen carefully. 
• Maintain a regular, dependable attendance and a consistently high level of performance. 
• Will work non-traditional hours as needed. 
• May require a minimal level of travel. 
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the public. 
• Other daily, weekly, monthly, quarterly, annual and/or special project duties as identified and defined. 
• Other duties as assigned. 

JOB REQUIREMENTS:

Minimum requirements:

Education:

• Bachelor’s degree from an accredited institution in Business or a related discipline.

Experience/Specific Knowledge:

• A minimum of 3 years of experience
• Experience with direct people management.
• Ability to address multiple issues at once and willingness to delegate to and mentor employees.
• Intermediate proficiency level in MS Office applications that may include but are not limited to Excel, Word, Access, PowerPoint and Outlook.
• Experience and proficiency with Natural Gas Pipeline Transportation system(s).
• Knowledge of FERC and NAESB regulations.

Certifications, Licenses & Registrations:

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).

Competencies, Skills & Abilities:

• Proven leadership skills. 
• Strong interpersonal and presentation skills. 
• Strong reading, listening and analytical skills, attention to detail and logical thought processes, with the ability to identify and resolve complex issues/problems and actively and positively contribute to Department and Company strategy. 
• Ability to organize and prioritize daily work, including tracking and managing projects and daily work, seeing such to completion, and maintaining strict confidentiality. 
• Must be able to analyze detail transactions and apply sound and consistent policies. 
• Must be able to identify and understand expectations in an employee/employer and employee/manager relationship. 
• Effectively communicate to team and management (both verbal and written) issues that relate to department goals and results. 
• Must be able to work effectively with the team and multiple work groups within the Company. 
• Ability to work in a regulated environment that includes handling of sensitive company and customer information. 
• Must be able to perform all essential and marginal functions of the job. 
• Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention on details, and follow work rules. 
• Ability to successfully perform multiple tasks with strict deadlines. 
• Ability to organize and prioritize daily work. 
• Job level commensurate with experience and skill sets; position will be filled depending on qualifications, experience and skill sets of the successful candidate. 

Physical Demands:

All the physical requirements listed below are those that may be necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting; standing; walking or moving throughout facility; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting to 25 lbs.
• Minimal safety hazards; general office working conditions.
• Must be able to sit for prolonged periods of time.
• The employee is regularly required to use hands to type, touch, handle, or feel. The employee is required to talk and hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk and climb or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions:

• Modern office working conditions.
• Required to carry a cell phone and be available to respond during working and non-working hours.
• The successful candidate will be required to clear a drug screen and a complete background check, including credit report for certain positions, after an offer has been extended and prior to being employed.

Supervisory Responsibility:

Yes

PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, COMPETENCIES, SKILLS, & ABILITIES:

Above the minimum requirements; not required but advantageous in this position:

• Bachelor’s and/or Master’s Degree in Accounting, Finance, Business Administration, Marketing or Management.
• 5 years’ experience in the natural gas industry or regulated natural gas transportation environment.
• Knowledge of FERC regulatory and accounting rules as well as the Code of Federal Regulations (CFR).
• Knowledge of NAESB regulations.
• Experience with Great Plains GL modules.
• Experience with Customer Interface Systems
• Experience with Quorum systems including QPTM or other Natural Gas Pipeline Transportation Management systems.
• Experience with Crystal Reports, Power BI or other third-party reporting software.
• Knowledge of the various business units of Tallgrass.

Other responsibilities:

The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

Tallgrass Energy, LP is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V