Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Credentialing Associate to join our Credentialing team, reporting to our Credentialing Manager. This new team member will support the existing team by receiving and processing incoming applications, completing credentialing review, and processing credentialing for the Talkspace provider network. We are looking for someone who has current experience in credentialing and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote Hourly, Non Exempt position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You'll Do

• Perform all daily credentialing functions as needed, such as checking provider CAQH status and processing completed provider files
• Coordinate with CVO to ensure timely completion of the credentialing review
• Conduct weekly follow-up review of provider status and communicating status updates to CVO or incomplete status to provider
• Correspond with providers for missing data elements such as NPI numbers and/or CAQH profile information
• Correspond with providers to advise on their status via Zendesk
• Ensure accurate storage record of provider files
• Document all credentialing correspondence with provider and/or CVO in the Fountain system
• Responsible for notification of incomplete credentialing status to the provider
• Ensure timely re-credentialing of the credentialed provider network by performing weekly follow-up review of provider CAQH status and communicating status to CVO when complete or the provider when incomplete
• Coordinate with Credentialing Verification Organization to ensure timely completion of re-credentialing review for each clinician
• Assist as needed with the review of credentialed licenses to ensure accuracy of license number and expiration dates
• Manage new provider/applicant license data to ensure the license number, issue and expirations dates are accurate
• Manage license data listed as "null" in the system to ensure the license number, issue and expirations dates are included and accurate
• Assist with quarterly internal audits including external CVO audits and Payer audits to ensure efficiency and accuracy within the Credentialing Program utilizing audit tools

About You

• Previous credentialing experience preferred
• Preferred industry experience in the behavioral health or mental health field
• Quick learner, ability to learn new systems
• Detail oriented professional
• Ability to prioritize and multitask while sticking to multiple deadlines

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The compensation rate for this role is $21 to $23 hourly. Within the compensation bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.