IT / Installation Support, Helpdesk and Training Specialist - TalentZok OVERVIEWAre you looking for a new career opportunity with an exciting company! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a IT / Fulfillment, Installation and Training Support Specialist in Long Beach, CA who possesses : -High motivation and reliable;

eager to grow within a fast-paced environment -Advanced internal IT support skills - Technical experience / IT-Fulfillment / installation / training on POS machines - 2 yrs.

• BA / BS in IT / Accounting - or AA and enrolled to complete degreeEmail resumes to sgriner@ : Responsibilities : -Highly motivated, reliable and detail-oriented individual to fulfill, install, train and then support our products and services including Payment Processing, POS and Accounting Software, and payroll-Configure credit card terminals, POS Systems, PC's, tablets and mobile phones-Discover and implement new systems strategies and procedures-Use IP Phones and general administrative tasks-The willingness and ability to research and learn-Advanced internal IT support-Compliance and security management-Compensation geared towards long term employment-Permanent, full time, hourly position with commissions and bonuses-Coordinate new and existing accounts between Financial Institutions, Processors, Inside / Outside Sales Team and Partners-Proof application submissions -Oversee merchant applications processing-Discover and Implement new systems strategies and procedures-Create Invoices in QuickBooks and Synchronize Accounts between ACT!, QuickBooks, and Customer Files-Sales support and general administrative tasks -Facilitate Solutions for Technical Support needs Requirements : -Proven technical support experience-Track record of over-achieving quota-Strong phone contact handling skills and active listening-Familiarity with CRM systems and practices-Customer orientation and ability to adapt / respond to different types of needs-Excellent communication and presentation skills-Ability to multi-task, prioritize, and manage time effectively-Experience with PC's running MS Windows 10-Experience with POS Systems, terminals and / or gateways a plus-Experience with TDES, EMV, PCI and NFC a plus-Installation of POS and Accounting / ERP Systems, hardware and software over the phone or at customer location.
• Payment's industry experience Qualifications : Bachelor's degree or higherExperience with Word, Excel, Outlook and MS TeamsComputer savvyExperience with ACT! and / or QuickBooks or other related CRM's or accounting software a plusPayments, Accounting, IT or other technical industry experienceExcellent Communication and Organizational skillsMulti-Tasker and Quick Learner45 WPM or more without looking at keyboard Hourly wage rate range of $24-$26 / hr Bonus and Commission potential For immediate and confidential consideration, please email your resume to sgriner@More information can be found at

Last updated : 2024-05-18