2 Customer Order Processing & Service Associate Jobs in Scarborough, ME

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Customer Order Processing & Service Associate

TalentSphere Staffing Solutions

Scarborough, ME | Full Time

$37k-46k (estimate)

6 Months Ago

Customer Service Associate

LaPlante Electric

Scarborough, ME | Full Time

$51k-65k (estimate)

2 Months Ago

Customer Order Processing & Service Associate

$37k-46k (estimate)

Full Time 6 Months Ago

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TalentSphere Staffing Solutions is Hiring a Customer Order Processing & Service Associate Near Scarborough, ME

Customer Order Processing & Service Associate
Scarborough, ONManufacturingCompetitive Salary, Benefits and BonusOur Canadian Owned manufacturing client is seeking a qualified Customer Order Processing & Service Associate to ensure that customers have a flawless customer experience.This individual will work cross-functionally, supporting the sales and inventory teams to ensure that orders are fulfilled as close to 100% as possible and communicating effectively and proactively when they are not. The role includes handling all customer questions and complaints with compassion and professionalism, advocating for the customer experience.The Role:Order Processing

Review all customer orders and ensure that inventory is ready to be allocated to orders.
Communicate and send all orders to our 3PL partners for processing. Ensure that orders are processed and shipped on time.
Collaborate with sales, sourcing, demand planning and supply chain when inventory is short to resolve in quickest way possible.
Communicate any potential shortages with sales and customers ASAP. Work to proactively avoid shortages and resolve as quickly as possible with creative problem[1]solving.
Identify consistent out-of-stock issues and make suggestions for improvements to demand planning and supply chain.
Validate customer chargebacks that pertain to shortages to ensure that no charges are unwarranted.
Serve as a key contact for our 3PLs as it pertains to all order processing and inventory allocation topics.

Customer Service

Proactively build a strong relationship and rapport with our key customer stakeholders.
Serve as the key source of all non-sales information for our customers. Serve as the key liaison between our customers and other internal teams including product master data, IT, accounts payable, accounts receivable, marketing and others.
Proactively communicate any shipping or product availability issues with our customers.
Be able to handle any questions and complaints with empathy, compassion and urgency.

Personal Leadership

Embody company values – Long-term perspective, Empowered team, Accountability, and Do it better.
Demonstrate the key behaviours including growth mindset, curiosity, resilience, and relentlessness.
Become cross-trained on other key processes within logistics and supply chain.
Be an active participant in key sales, process and inventory forecast meetings.
Participate in, build and maintain positive engagement in the Company’s culture and engagement.
Participate in the Company performance planning and objective setting process.
Other duties as assigned.