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Position : Solutions Architect – Senior
Location: Tualatin, OR, 97062 (Hybrid)
Pay: $93.00r on W2
Summary:
HYBRID- Work Hours: 40 hours. Local for now This position has the opportunity for an extension or FTE.
Overview:
Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or similar are a plus.
How many years of experience are you looking for?: 5
We are looking for an experienced Contact Center Solution Architect to join our Customer Application team.
As the Solution Architect, we are seeking someone to play a critical role in designing, implementing, and optimizing contact center solutions for our clients. The role will design and develop the architecture (integrated process, applications, data, and technology) solutions to our Contact Center Operations problems in alignment with the enterprise architecture direction and standards. This role will perform technical planning, architecture development and modification of specifications.
PGE recently implemented and upgraded to Cisco WxCCE and we seek to leverage the new cloud platform and continue to reduce the complexity and increase reliability of our systems. We are also continuing to focus on advancing functions to support our Contact Center Advisors and Customers, leveraging GenAI and maximizing our use of our applications.
This role will be responsible for researching and developing specifications for new products/services, applications, and service offerings on this new technology stack. This work will result in a technology roadmap for the future.
Roles & Responsibilities
Key Responsibilities:
Team and Work Environment
Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting: Team size is fairly small – 2-3 people but the client base is large. It will work with the network and communication engineers, multiple managed services vendors, and a Contact Center of 250 advisors.
What would “a day in the life” of this role look like?: We are looking for an experienced Contact Center Solution Architect to join our Customer Application team.
As the Solution Architect, we are seeking someone to play a critical role in designing, implementing, and optimizing contact center solutions for our clients. The role will design and develop the architecture (integrated process, applications, data, and technology) solutions to our Contact Center Operations problems in alignment with the enterprise architecture direction and standards. This role will perform technical planning, architecture development and modification of specifications.
PGE recently implemented and upgraded to Cisco WxCCE and we seek to leverage the new cloud platform and continue to reduce the complexity and increase reliability of our systems. We are also continuing to focus on advancing functions to support our Contact Center Advisors and Customers, leveraging GenAI and maximizing our use of our applications.
This role will be responsible for researching and developing specifications for new products/services, applications, and service offerings on this new technology stack. This work will result in a technology roadmap for the future.
What interaction level with this role have the team members and hiring manager? There is daily interaction
What would you say is the top priority for the worker over the first few weeks/months?: Provide assessment of the application landscape and develop roadmap for improvements.
What do you foresee being the biggest challenge in this role? The environment landscape is large and there are many stakeholders with institutional knowledge.
Minimum Qualifications
Qualifications:
Education Requirements
(Experience in Lieu of Degree): Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree is a plus.
Certification Requirements (Any Preferences): Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or similar are a plus.
Job Type: Contract
Pay: $90.00 - $93.00 per hour
Experience level:
Schedule:
Experience:
License/Certification:
Work Location: Hybrid remote in Tualatin, OR 97062
Contractor
$115k-139k (estimate)
04/29/2024
04/30/2024
www.talentmoversinc.com
Mc Lean, Virginia
<25
Diane Caballa
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