Director, Emergency Services
San Antonio, TX
SHIFT: Full time Days (rotating weekends)

13 Bed ER
65-70 Patients daily
High Acuity
Must be able to handle pressure and a fast pace unit
Must be able to hold staff accountable
Must have a BSN
Will report to the CNO
Must be clinically competent to assist staff
Must be comfortable being in a smaller facility and wearing multiple hats
Have seen an uptick in their behavioral health population
Has seen an increase in their hold times
85-90% capacity daily

Compensation: 15% annual incentive bonus.

Job Summary
The Director Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.

Job Responsibilities
Service
" Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
" Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
" Advances the patient experience agenda in the Emergency Department.

People
" Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
" Adheres to all Human Resource policies.
" Effectively communicates departmental, organization and industry information to staff.
" Facilitates evidence based employee engagement practices.
" Effectively builds strong relationships, networks to deliver upon organizational, and department goals.
" Participate in employee and patient rounding and identifies and mentors potential future leaders

Quality
" Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
" Develops, implements, and evaluates an ongoing emergency services program, which assures quality patient care consistent with the Hospital mission.
" Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
" Oversees a PI program that consistently monitors and evaluates critical aspects of care.
" Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
" Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.

Finance
" Seeks new program strategies and/or program enhancements which would expand patient services.
" Develops, prioritizes and defends a capital equipment requests.
" Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.

Growth
" Advances the growth agenda for emergency services.

Community
" Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
" Develops and builds strategic external networks.

Qualifications
" Bachelor's degree Nursing required
" Master's degree MHA, MSN, MBA, or related field preferred
" 3 years of experience in emergency services required
" 3 years of experience in a leadership role preferred or equivalent combination of education and/or experience
Licenses, Certifications, & Training:
" Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required
" Advanced Cardiac Life Support (ACLS) required
" Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required
" Basic Life Support (BLS) required

Knowledge, Skills, Abilities, Behaviors:
Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred

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