Job Title : Customer Service Coordinator II

Duration : 5 Months with possible extension

Location : Corning, NY

Monday thru Friday 8am 5pm onsite position (occasional overtime may be required)

Education : HS diploma or GED. Two-year degree preferred

General Description :

Supports CET Customer Service team.

Provides order management support to business customers (order entry, order

maintenance, logistics, inventory review, price updates, etc.) and support metrics.

Delivers professional, first line inter-face

for customer correspondence including providing conflict resolution.

Maintains records of customer profiles and prepares

status reports. Position acts as a liaison between customer and business.

Identify and act on supply issues to minimize

impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within

prescribed time frames.

Required Skills / Experience :

Able to

effectively manage multiple activities in a fast-paced environment.

Gathers information independently using established

and well-defined procedures to problem solve, make decisions, and prioritize.

Ability to negotiate and resolve issues

across multiple functions.

Demonstrates strong excel skills.

Consistently completes tasks with a high level of accuracy and

professionalism and has very strong communications skills (both written and verbal).

Desired Skills / Experience :

PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and

freight forwarders.

Positive attitude, team player. Enjoys being challenged and strives to improve processes.

Desired / Required Soft Skills :

Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness

and has a positive attitude, is dependable and punctual.

Preference will be given to candidates with :

1 year customer service experience and outstanding Microsoft Excel skills

TB HS

Last updated : 2024-05-13