Are you interested in becoming part of a dynamic team that is looking to innovate and improve? At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better. Our legacy companies, Tufts Health Plan and Harvard Pilgrim Health Care, have consistently been voted “Best Places to Work” and have earned perfect scores on Equality and Disability Indexes. We are committed to maintaining that quality standard. Our Harvard Pilgrim Health Care product is currently seeking a highly motivated individual to join our organization as a Training Specialist.

Key Responsibilities/Duties – what you will be doing

The Training Specialist is responsible for assisting with needs assessment, discovery, design, development, and implementation of training and development programs for Member Services and Sales staff and management. The primary focus of this position is to support the training team in ensuring staff have the necessary process, policy, product, technical and systems knowledge and skills to perform their job functions and has the training required to provide world-class service to our internal and external constituents. The Training Specialist will partner with both internal and external resources to assist in the development and delivery of training programs that achieve departmental (local) and corporate business goals.

WHAT YOU WILL BE DOING:

• Works with team to provide input into the design and development of comprehensive training plans and/or curriculum for training for all staff within Members Services and Sales using the training lifecycle and instructional design model and applying adult learning theory.
• Provide assistance with needs assessment, design, development, implementation, and evaluation of internal staff training and development programs both live and online, consisting of new hire training, developmental training, leadership training, product and benefit training, new processes, policies and systems that support department and corporate initiatives. Helps implement the most effective vehicle or medium for delivery of information.
• Assist with the maintenance of content accuracy of all training materials, including management of review/maintenance process.
• Provide project management support of training and development projects from inception to implementation.
• Use superior communication and interpersonal skills to influence decision, negotiate issues, and build support networks throughout the company.
• Monitor call content quality during call evaluations to identify developmental opportunities and performance gaps that can be addressed with training interventions and operational changes. Keeps abreast of industry trends and competitor’s educational support tools, communication vehicles, etc.
• Consult with staff from management to individual contributor to support the corporate and departmental business plans from a training and development perspective.
• Review information sources used by Member Services Representatives and ensure they are up to date, accessible and easily utilized.
• Perform out-of-the-box thinking, collaborate with others, and make a difference every day! Other duties and projects as assigned.

Qualifications – what you need to perform the job

WHAT YOU NEED:

• Bachelor's degree in education or related field, or equivalent experience (3-5 years) relevant experience in a training and development position in health care and/or managed care industry, with member focus preferred. Healthcare operations, program design, implementation and analysis.
• Strong written and oral communication skills, presentation, facilitation, operational and consultation skills
• Experience in implementing skills-based training programs utilizing documentation, facilitation, presentation and consultative skills.
• Excellent communication, organization, analytical and documentation skills.
• Experience with full range of instructional design skills, including needs assessment, design, development, delivery and evaluation of training initiatives preferred
• Knowledge of insurance products, benefits and call center policies and procedures
• Knowledge of Quality Assurance policies and procedures
• Resilient, collaborative, flexible, innovative.

WHAT MAKES US STAND OUT

• Work-Life-Flexibility Paid volunteer time off (up to 3 days annually)
• Open Time Off Annual Mini-Grant of $500 donated to a non-profit organization of the employee’s choice
• Educational Reimbursement
• Working Environment Normal office conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID Policy

Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R5584