• 5 Years of Experience in Help Desk Support.
• Key Skills Required: Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified .
• Provide technical support and troubleshooting for hardware, software, and system-related issues via phone, email, or in-person.
• Install, configure, and maintain Mac OS/Windows 11 operating systems on desktops and laptops.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work Location: In person