Summary: General Manager of BrandsMart Service Center will provide leadership and daily oversight within the Appliance and Electronics Repair Service Center business to ensure customer and business needs are met with the goal of operational and profitable growth of the business. Reports to the Senior Director of Home and Product Services, Warranty, and Clearance Center Operations Duties and Responsibilities:Implement and coordinate plans for profit growth and business operational efficienciesResponsible for the execution of all functions at the Service Center Facility, including: the operational execution to meet Service Center and Field Appliance and Electronic Technician Service Repair goalsSet a positive example as a leader while building team engagement and productivity. Focused on recruiting and developing Management team for the field and individual Service Center departments by providing ongoing guidance, coaching, performance management, and direction.Write, implement, and monitor manager development and team performance plansDrive excellence in Appliance and Electronics repair by ensuring service quality, executing continuous and visible ownership of end-to-end process performance and creating a plan for business improvement Manages dedicated operations and leads field service team through fleet management program, dispatch system, safety compliance, tracking, and reporting Oversees paperwork, administration, and reports related to Service Center Business. Review financial statements, sales, analysis reports, and other performance data to measure productivity. Assist with budgeting, financial performance, expense controls, etcDrive and monitor key performance indicators to track progress relative to key metrics and goals. Aligns team efforts building accountability and measuring progress in achieving results.Ensure quality control measures and processes are followed consistentlyEnsure that the Service Center is clean, safe, and presentable. Ensure all risk management issues are in compliance with company standards. Ensures all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and well organizedLeads weekly management meetings. Sets the direction for achieving business goals. Conducts meetings and prepares presentations, e-mails, reports, spreadsheets, and other documents for internal and external distribution Manages relationships within Store Support Center, Warehouse, Quality Control, Manufacturers and customer experience from an end-to-end perspectiveReviews and/or assists in preparing administrative documents by analyzing and evaluating inventory, audits, invoices, reconciling statements and documents, and coordinating with other departments to discuss resource needs, issues, and questions. Completes various financial, administrative, and other reports and analysis.Approve Management schedules to ensure proper staffing levels for expected business results, while taking team member availability, payroll, and overtime costs into considerationEstablish and manage existing and new vendor relationships with manufacturers, administrators, and representativesEnsure all corporate policies and procedures are adhered to and short- and long-term plans are implementedOpen and close the Service Center Building as needed. Location is in Fort Lauderdale BrandsMart USA Corporate Service Center, with occasional travel to Retail stores in local South Florida Market, Georgia, and expanded market. Proficiency with Microsoft Office, including Word, Outlook, Excel, PowerPoint - Familiarity with creating reports and documentation - Organize and prioritize calls and emails- Respond to incoming emails - take messages or field/answer questionsFlexible hours may be required depending on projects and meetings, but most common week is Full Time; 8-9 hours, Monday-Friday, occasional Saturday 1-2 times a monthOther duties as assignedEducation and Experience: 5 Years of Management in Repair, Service Center, or Operations3 Years of experience in Service Repair Operations, Retail Warranty/Services Administration and/or Supply Chain Management in similar customer focused industries or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the companyEquipment and Fleet Maintenance and Logistics leadership experience a plusHigh school diploma or equivalent. Technical certifications, Trade-School, or College Degree a plus but not required Required Skills:Excellent leadership, communication, sales, and customer service skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleAdvanced proficiency in Office Suite, specifically Excel, Word, Publisher, and PowerPointCustomer service mindsetProficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking, as well ability to learn company software systems.Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to othersWorking knowledge or trainable in service center and retail computer systems Ability to build positive relationships with customers, both internal and externalStrong organizational skill, attention to detail and ability to multi-task and work in a fast-paced environmentAbility to exercise good judgement in various situations, strong written and verbal communication, excellent administrative and organizational skills, and able to balance multiple priority projectsWilling and able to learn and master new skills as the job progressesEnjoys organizing, analysis, and tracking dataMust be able to communicate in English effectively, both verbally and in writingExcellent verbal and written communication skillsTransportation experience managing field services preferredValid driver’s licenseAbility to stand and/or sit continuously perform essential job functions