Description

MISSION:

The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference!

Requirements

KEY RESPONSIBILITIES:

• Assisting customers and sales staff with orders, quotes, credits/ pickups, product inquiries, general questions, and all other services necessary for exceptional customer service.
• Placing special orders and transfer requests to ensure timely turnaround on orders.
• Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.
• Being current and aware of all open orders and tracking them to completion.
• Processing orders, quotes, and credits in a timely manner, (preferably on a daily basis).
• Communicating with the sales staff and customers regarding backorders, changes to delivery, and damaged products if and when these situations occur.
• Working with Dispatch and Receiving to ensure they have the correct paperwork to receive and ship materials.
• Answering sales calls and internal calls with a positive attitude and willingness to assist at all times.
• Informing team members and customers when deadlines cannot be met and giving realistic completion dates.
• Taking ownership of the customers' needs (Never assuming something is not my job).
• Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others).

OTHER KEY FACTORS:

• Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.
• MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
• Possess great interpersonal skills to work with team members and yet be able to work independently.
• General computer skills are necessary with a background in Microsoft programs.
• Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order).
• Timely completion of special projects, (Always be willing to improve your skillset and the company's value).
• Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).