Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?Your employee benefits include: Hybrid working options A secure full time and permanent job opportunity A generous company paid life insurance and super plan.Recognition and reward programs that acknowledge great work.Diverse business with multiple career pathways – we have over 30% internal mobility.Job DescriptionPaying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. Working in the Claims - Retail Income Protection team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.In this role you will:Independently manage a portfolio of claims end-to-endActive engagement of key stakeholders to deliver timely outcomes for customersAssess, analyse, calculate and finalize claims payments in a timely and accurate mannerProvide exceptional customer service including management of claims, communication and inquiriesLiaise with internal and external stakeholders, to ensure the timely and quality management of claimsParticipation in case conferences, peer case discussions, instructing third party service providersQualificationsTo be successful in this role you will have:Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claimsRetail, Group or Direct claims case management experience - highly desiredOr an allied health, rehabilitation, accounting or finance background Ability to build rapport and empathy with customers during difficult timesPassionate and driven with a natural willingness to continue to learnYou’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.#LI-Hybrid #LI-Claims #InsuranceClaimsEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.