Description

Seeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.

Job Description:

This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.

Responsibilities:

Responsibilities include but are not limited to the following:

• Walk the property upon arrival to ensure that it is still clean and free from debris.
• Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.
• Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.
• Assign any remaining arrival reservations, printing the registration cards and making keys as needed.
• Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.
• Welcome guests to the hotel, recognizing Rewards Members by name and level.
• Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)
• Handle Reservations, including new reservations and those made by 3rd party vendors. Note all pertinent information such as arrival date, length of stay, whether or not they are Rewards Members, etc..
• Answer all phone calls and handle all phone services, including incoming calls, guest room connections and requests for wake-up calls.
• Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attention
• Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.
• Pick up litter and take out trash to maximize positive guest experiences.
• Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.
• Clean all public areas, including the pool, lobby, elevator, hallways, etc.
• Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.
• Run the night audit and prepare the Night Audit Pack for review by the 1st Shift Front Desk Associate and GM.
• Run check-out folios and place under guest doors.
• Set up the breakfast.
• Run various reports to close out the accounting system and ready the property for the next business day.

Qualifications

Requirements:

• Ability to make sound decisions based on reason and facts with freedom from error.
• Demonstrate excellent communication skills, both verbal and written.
• Proven ability to communicate/interact w/all levels of personnel and guests.
• Conscientious and self-motivated, able to work with little to no supervision.
• Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.
• Maintain confidentiality of non-public property information and guest profiles.

Qualifications:

Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.

Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.