Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.

About the Job

We currently have an exciting opportunity as Senior Manager of Store Operations Training, your primary responsibility is to develop and implement the store operations training strategy, policies, procedures, and operational standards for field users. The ideal candidate will have a strong technical writing background, excellent communication skills, and a keen eye for detail. In this role, you will be responsible for developing a strategy for organizing, writing, editing, and publishing a variety of store operations training documentation and communication. This role will supervise a content development specialist. This position will report directly to the Senior Director of Store Training and Customer Experience. 

What You’ll Do | Key Accountabilities

• Partner with the Senior Director of Customer Experience and Store Training to create and maintain a Store Operations Training department strategy and to identify key objectives and deliverables.
• Lead the Store Operations Training initiatives by identifying training needs, recommending appropriate training platforms, and coordinating the communication and delivery of content that aligns with the evolving business needs.
• Identify Store Operations friction points for our end users and create efficient solutions to streamline store task processes and procedures for store operations and support functions.
• Collaborate with cross-functional business partners to remove unnecessary training and adoption frictions.
• Act as the point of leadership contact for all external training vendor solutions, maintaining client relationships, and maximizing the return on investment.
• Create a train-the-trainer platform for reinforcement of all Store Operations Training procedures, processes, and controls utilized daily to contribute to the enhancement of the customer experience.
• Develop content and lead the preparation of high-quality refined reports, written analyses, presentations, and other deliverables.
• Maintain an understanding of store initiatives and communicate process updates in a timely manner to ensure adoption throughout stores.
• Additional duties as assigned.

What You’ll Bring | Skills & Experience

• 10 years of experience effectively leading and developing operations teams.
• Bachelor's degree, preferably in Business Management.
• Ability to think strategically with strong analytical skills. 
• Excellent written and verbal communication skills with the ability to flex to various audiences.
• Exceptional customer service skills with the desire to satisfy our internal and external customers.
• Strong time management and follow-up skills.
• Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.
• Strong command of Microsoft Office Products including Outlook, Word, Excel and PowerPoint is a plus.
• Knowledge of retail store and back-office systems is a plus. (CE Platform, POS, Oracle, PeopleSoft, etc.)

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time.
• Ability to stoop, kneel, bend at the waist, and reach daily.
• Able to lift and move up to 25 pounds occasionally.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
• Hours regularly 40 hours per week, as work dictates, from our Houston, Texas office location.
• This position is Hybrid.

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com. 

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
• Holiday Early Departure | close out early the business day before a company observed holiday

We take into consideration an individual’s skills, background, and experience in determining salary. Other compensation may include a 15% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.