About us
Established in 1988, TAG (formerly known as The Appointment Group) has grown to become one of the world’s leading travel and event management companies. From day one, we have established ourselves as a high-end, service-driven company, committed to meeting the needs of a diverse marketplace.

Official Position Title: Tour Coordinator
Classification: Full-time, NonExempt
Office Setting: In Office
Pay Range: $22-$28 Hourly

Summary

This position is primarily responsible for providing high level customer service for travel clients and coordinating efforts for assigned team and supervisors within Travel department to ensure the team and department operate effectively and successfully.

Essential functions of the job

· Provide high level customer service and coordinate variety of administrative tasks related to the management of client travel requirements within travel department.

· Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately.

· Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.

· Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues.

· Provide support in logging client and supplier favors and reporting and investigating errors or client complaints to seek satisfactory resolution.

· Accurately and efficiently field all enquiries and requests from the clients.

· Create and update movement and flight sheets and ensure all travel procedures are followed consistently.

· Communicate any areas of concern regarding workload, client needs and/or training needs to the line manager/ or supervisor.

· Work towards building knowledge and confidence in all aspects of travel.

· Adhere to PCI regulations in accordance with Company policy.

· Assist in training of new staff at assistant level.

· Assist with training TAG Academy staff in all areas related to travel.

· Positively promote TAG to assist with future growth and development of the business.

· Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.

· Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.

· Complete any other general administrative tasks as required.

· Create PowerPoint presentations for large tours ensuring high-quality presentation and consistency.

· Perform other duties as assigned.

Education, experience and skills

· High School Diploma or equivalent

· AA/AS or BS/BA degree preferred

· Minimum 1 year of experience as Travel Assistant or equivalent travel agency experience (2-3 years preferred) required

· 1-year expedience with GDS (Apollo and/or Galileo preferred) required

· Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload.

· Intermediate proficiency in Microsoft Suite

· Strong verbal and written communication skills

· Must be organized and detail oriented

· Ability to work independently or within a team environment

· Ability to accept instructions or directions and see through to completion

· Ability to multitask

· Excellent customer service skills internally and externally

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Does the salary range meet your requirements?

Education:

• Bachelor's (Preferred)

Experience:

• GDS Booking: 1 year (Required)
• Travel planning: 1 year (Required)

Ability to Commute:

• Portland, ME (Required)

Ability to Relocate:

• Portland, ME: Relocate before starting work (Required)

Work Location: In person