About us

Are you looking for an exciting opportunity to work for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

We are seeking an innovative, ambitious and customer-centric Client Advisor to join our team in the Mall at Short Hills! If you’re interested in learning about luxury or bring experience that you want to further develop in the timepieces industry, we want to connect! Please submit your resume for immediate review.

POSITION SUMMARY:

The Client Advisor is responsible for generating sales, providing outstanding customer service in accordance with Company guidelines, performing routine operational tasks as assigned by the Store Manager, maintaining the overall appearance of the store and safeguarding Company assets.

STRENGTHS FOR SUCCESS:

• Selling skills: Ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus dedicated to meeting customer expectations and requirements
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS:

Sales Generation

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Store Manager with execution of store marketing initiatives

Customer Service

• Provides superior customer service: greets all customers; offers assistance in accordance with store customer rotation system; answers all customer questions, offers alternate product if requested product is not available; seeks assistance when unable to fully meet customer needs; processes customer repairs when requested
• Personal attention to detail on all purchases
• Maintains store log of customer product requests

Operations

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Conducts daily inventory counts and compares in-store quantities to VRP data Reconciles all discrepancies with Store Manager daily
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by company

In absence of manager

• Responsible for opening and/or closing store when manager is absent. Ensures all opening/closing procedures are accomplished
• Receives any delivered product into inventory and makes sure it is merchandised correctly

KNOWLEDGE, SKILLS & ABILITIES

• 2 years retail sales experience required; luxury experience a plus
• Previous clienteling experience a plus
• Demonstrated ability to learn a technical product strongly preferred
• Ability to type and use e-mail required
• Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
• Ability to develop extensive brand and product knowledge
• Additional language skills a plus
• Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
• Knowledge of Spanish and/or Portuguese strongly preferred

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Language:

• Spanish (Preferred)

Work Location: In person