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Director of Access Services
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$109k-145k (estimate)
Full Time 3 Days Ago
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Tacoma Community College is Hiring a Director of Access Services Near Tacoma, WA

Salary : $83,000.00 - $88,000.00 Annually
Location : Tacoma WA 98466, WA
Job Type: Full Time
Job Number: 24-03-AP #MON
Division: Student Affairs
Department: Entry and Access Services
Opening Date: 01/31/2024
FLSA: Exempt
Bargaining Unit: NA
Who We Are

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ community. To this end, TCC seeks applicants who:
  • Value intellectual curiosity and innovative teaching
  • Welcome difference and model respectful interaction with others
  • Recognize and honor the important role that diversity brings to an educational community
  • Are committed to educating a racially and socioeconomically diverse student population
  • Are committed to teaching in a community college setting
  • Care deeply about student success
  • Intentionally support and promote efforts related to equity, diversity, and inclusion
  • Honor TCC's mission promoting equitable access to educational opportunities
  • Reflect the diversity of our community
Position Summary
This Director plans, directs, and oversees the administration of programs and services for the Tacoma Community College's Access Services Department. The Director provides leadership and consultation in promoting access and equity for persons with disabilities. Responsible for determining eligibility for disabled students and implementing accommodation plans. This position reports to the Dean of Retention & Student Success.
Essential Functions

  • Evaluate disabled student needs for educational access and accommodation and facilitate the delivery of the appropriate accommodations to meet student needs.
  • Collaborates across a variety of campus departments and committees to provide accessible technology leadership across faculty, staff. and students.
  • Create and nurture effective communication within the areas of Access Services, and with external departments.
  • Hire, train and supervise and evaluate, professional, paraprofessional and student support staff.
  • Lead large group discussions to answer questions and remedy complaints.
  • Build a strong team through open communication and by collaborating on decision-making responsibilities.
  • Initiate and set goals for Access Services based on TCC's strategic plan.
  • Plan programs from start to finish, including identifying processes, deadlines and milestones.
  • Develop and approve operations and budgets
  • Coordinate and solicit resources i.e. equipment and accommodations from public and private organizations.
  • Provide student accommodation services in a cost effective and timely manner. Develop, implement and monitor budgets for the program. Effectively advocate for program needs during budget allocation process.
  • Act as a resource to faculty regarding students' concerns and needs in the classroom. Ability to work well in difficult, stressful or sensitive interpersonal situations in ways that minimize conflict with students, staff and the public.
  • Knowledge of assistive technology equipment, electronic information, alternate media formats, and software.
  • Functions as a resource for staff and faculty throughout the college by providing training, technical assistance, and guidance on how to proactively ensure equal access for students through accessible electronic media.
  • Knowledge of laws and regulations pertaining to disabled persons, accessibility, and post- secondary education.
  • Ensure compliance with applicable laws, policies and professional standards related to accommodations and maintain all necessary documentation.
  • Maintain program statistics and proper records on the disabled student population to be submitted upon request for state and institutional reports.
  • Work independently and yet be a contributing and effective member of the Student Affairs team.
  • Working knowledge of Universal Design and how it impacts instructional technology. Recommend service providers, equipment, and instruction/support service methods for students requiring special accommodations.
  • Consult with staff, funding agencies, and community resource personnel concerning support in the best interest of disabled students with a view towards educational completion.
  • Assist faculty and staff on access issues through workshops, one-on-one meetings and literature.
  • Develop and maintain routine correspondence with students, accommodation providers and staff.
  • Prepare an annual activity calendar inclusive of disabilities activities.
  • Attend conferences and meetings, in and out of state, appropriate to the functions of the position.
  • Develop student disability-related publications; i.e. brochures, articles for college newsletters, catalogs, etc, in both standard English and alternative formats.
  • Perform other related duties as assigned.
  • The Director serves as the one of the Accommodation Intake Specialists for students who are registered with Access Services. These duties include:
    • Review medical documentation to determine functional limitations in relation to classroom participation and use that information to develop accommodation plans for students.
    • Provide direct disability access services to TCC students, on campus, off campus and online for students to have access and fully participate in all areas of TCC. Unique plans will be developed for specialty programs at TCC. Maintain confidential and appropriate records by documenting communication with and regarding students
  • The Director also serves as the 504 and IEP Transition Specialist. These duties include:
    • Partner with local high schools and the Tacoma Public Schools Community-Based Transition Services to ensure seamless transition from high school to college. (this will only be kept for revised position description).
    • Work with the Tacoma Public Schools Community-Based Transition Services (CBT) to bridge career and technical education with special education for students with disabilities ages 18-21. Spearheading this partnership to ensure that students in the CBT transfer to TCC and that TCC follows them throughout their journey to promote retention of students with disabilities.
    • The Section 504 coordinator is responsible for monitoring and implementing the college's compliance standards with state and federal laws prohibiting disability discrimination. This includes compliance with the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, Section 504 of the Rehabilitation Act of 1973, Revised Code of Washington (RCW) 49.60, and RCW 28B.10.910, RCW 28B.10.912, RCW 28B.10.914, RCW 28B.10.916, and RCW 28B.10.918.
    • Maintain a working knowledge of current laws, regulations, and guidelines related to disability discrimination in public schools, including Section 504, Title II of the ADA, and chapters 28A.642 RCW and 392-190 WAC, as well as rules and guidelines adopted by OSPI and the U.S. Department of Education's Office for Civil Rights (OCR).
  • Qualifications

    Minimum Qualifications
    • Bachelors degree or higher from an accredited college or university in social services, education, career counseling, business, communications or closely related field.
    • Three years experience assessing the needs, evaluating and placement of disabled individuals.
    • Professional level experience working with program development, evaluation, budget management and personnel supervision.
    • Demonstrated success working effectively with ethnically and culturally diverse populations and knowledge of educational dynamics associated with these populations.
    • Working knowledge of Section 504 Rights and Responsibilities for Post Secondary Education and Americans with Disabilities Act (ADA).
    • Public speaking and presentation experience.
    Preferred Qualifications
    • Masters degree from an accredited college or university in Disability studies or vocational rehabilitation.
    • Experience in the higher education setting.
    Conditions of Employment
    • Successful completion of a criminal history background check prior to employment.
    The Successful Candidate Must Demonstrate
    • Strong interpersonal skills and demonstrated ability to interact with diverse populations, both internal and external to the college.
    • Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
    • Ability to maintain positive and collaborative working relationships; effective supervisory skills and the ability to facilitate positive resolutions when conflict occurs.
    • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
    • High organizational and problem-solving abilities. Ability to multitask and prioritize a heavy workload.
    • Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
    • Ability to actively lead and participate on teams to advance the college towards the completion of shared goals.
    • Ability to maintain strict confidentiality of departmental and student records.
    • Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
    • Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters. Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth.
    • Ability to represent the college effectively at all levels, both internally and externally.
    • Patience and adaptability when responding to staff and student needs.
    • Willingness to communicate in writing and verbally while utilizing a style that is most appropriate for the
    • situation at hand.
    • Build and establish working relationships with faculty, students, and colleagues
    • Participation in professional development as mutually identified by program director and supervisor.
    Application Process

    Application Process
    Complete application packages must include the following:
    1. Tacoma Community College online application.
    2. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications of this position.
    3. Copies of unofficial transcripts for all colleges and universities attended.
    4. Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.
    Terms of Employment
    This is a permanent exempt professional full-time position. Continuation of this position is contingent on funding. The salary range for this position is $83,000 - $88,000. DOE/DOQ. Occasional evenings night, or weekend work may be required, as needed. Summer schedule may consist of four 10-hour days. Flexibility in scheduling is required to meet the department's needs. The salary will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year. Tacoma Community College offers a comprehensive healthcare benefits package for you and your dependents including medical, dental, and vision insurance. Life and long-term disability insurance plans; vacation, sick, and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: . Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by the National Student Clearinghouse. International degrees must be evaluated by a credential evaluation service.
    Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

    Tacoma Community College
    Human Resources
    6501 S 19th St Bldg. 14, Tacoma WA 98466
    The benefits information presented on this page is a summary of College provided benefits. This information is subject to change and is subject to the provisions of any legislative mandates and College policy changes. For more detailed information about Tacoma Community College (TCC) benefits, please do not hesitate to contact the College benefits coordinator at (253) 566-5024.
    TCC offers a comprehensive benefits package which include medical, dental, life insurance, and long- term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement System
    Eligibility
    Full-time faculty, classified staff, administrators and professional staff are eligible for benefits. Hourly employees and part-time faculty may be eligible for benefits if, and when, they meet specific criteria and are notified by TCC Human Resources.
    Effective Date of Coverage
    Coverage begins the first day of the month following the date of hire, or date of achieving eligibility status. If the date of hire is the first working day of the month, coverage begins immediately.
    Health Insurance
    Medical Plans
    Eligible employees have several medical plan options to select from (provided by PEBB). Employees pay a monthly premium through payroll deduction.
    Premium Rates Effective January 1, 2024
    Resources:
    Dental Plans
    Employees choose from three dental plans. TCC covers the full dental premium for employees and enrolled dependents.
    Resource:
    Vision
    Covered under medical plan chosen.
    Waiving Medical Coverage
    If you have other employer-based medical insurance, Medicare or TRICARE, you have the option to waive PEBB medical coverage. Dental is mandatory for all eligible employees and cannot be waived, unless enrolled in dental coverage as a dependent under a SEBB (School District Employee Benefits Board) plan.
    Flexible Spending Arrangement (FSA) & Dependent Care Assistance Program (DCAP) & Limited Purpose FSA
    FSA & DCAP accounts allow employees to set aside pre-taxed dollars to cover out-of-pocket health care and/or childcare expenses.
    Members of WFSE (HE CCC) and WPEA, will be eligible to receive a $250 FSA card if employed as of November 1, 2023 with an annual full-time equivalent salary of less than $60,000, and is enrolled in a non-CDHP medical plan as of January 1 of the plan year that FSA funds are made available. This card is
    issued by PEBB in the following January and does not count against the annual FSA limit, if enrolled in an FSA with Navia.
    The Limited Purpose FSA is eligible for employees who are enrolled in a consumer-directed health plan (CDHP) that has a Health Savings Account. The Limited Purpose FSA is only for dental and vision expenses.
    Resource:
    Life Insurance
    Benefits eligible employees, lawful spouse or same-sex domestic partner, dependent children under 26 years of age are eligible to enroll in life insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.
    Basic Coverage : $35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D) This is employer-provided at no cost to the employee.
    Supplemental Life Insurance Coverage(s) : Any supplemental term life insurance and AD&D coverage for employee, lawful spouse, qualified same-sex domestic partner, and family is available at additional cost to the employee.
    Resource:
    (LTD)
    Basic LTD: Provides 60% of the first $400 pre-disability earnings, reduced by any deductible income at no cost to the employee.
    Supplemental LTD : Supplemental LTD coverage to replace at 60% or 50% of full pre-disability earnings is available at an additional cost to the employee.
    Resource:
    PAID LEAVE
    Classified staff, Administrators, and Professional staff are eligible for paid vacation, sick leave, and personal leave, along with paid federal holidays. Classified Monthly vacation entitlement amounts can vary from 11.33 to 16.67 hours per month depending on the length of state service. Administrator/Exempt Professional vacation leave is 16.00 hours per month. Monthly sick leave entitlement is 8.00 hours per month based on 100% FTE position and will be prorated accordingly if less than 100% FTE. Annual personal leave entitlement varies depending on employee type. Full-time classified, administrators, and professional staff are paid for all federal holidays.
    Full-time faculty receive 84.00 hours of paid sick leave per academic year along with 28.00 hours of personal leave. Full-time faculty are paid on an annual contract and do not receive pay for federal holidays.
    Part-time faculty receive sick leave each quarter using a formula based on the total FTE% from the cumulative teaching contracts issued to them that quarter. They would receive 7.00 hours of personal leave if they are issued a multi-quarter appointment at the start of the academic year. Part-time faculty do not receive pay for federal holidays.
    Part-time hourly and student employees receive 1 hour of sick leave for every 40 hours worked in a month (and fractions, thereof). Up to 40 hours of sick leave can carry over from one calendar year to the next.
    If a part-time hourly or student employee is hired into a full-time position, the sick leave hours earned in the part-time position do not carry over to the full-time position. Part-time hourly and student employees are not paid for federal holidays.
    Monthly entitlements are given at the beginning of the following month.
    All employees in salaried positions may take up to five days of paid bereavement time off for the death of a family member. This is separate from the sick leave or vacation leave.
    RETIREMENT
    Retirement participation is mandatory for retirement benefit eligible TCC employees. Employees are offered a choice between two retirement plans and that choice is generally irrevocable while employed at TCC.
    Classified Employees and (retirement eligible) Part-Time hourly:
    Classified employees and eligible part-time hourly employees must choose between the Public Employees Retirement Systems (PERS) Plan 2 or Plan 3. More information about these plans can be found at this link:
    Faculty:
    Faculty can choose to enroll in the State Board Retirement Plan (SBRP) with the plan administrator being TIAA or the Teachers Retirement System (TRS) Plan 2 or Plan 3 administered by the Department of Retirement System (DRS). Prior history in any of these plans may limit current plan choice. Click to compare TRS Plan 2, TRS Plan 3, and SBRP.
    SBRP -TIAA - This is a Defined Contribution Plan. The employee contributes a mandatory defined amount and the state matches the employee's contributions. Contribution rates are based on age.
    TRS Plan 2 - A 401(a) defined benefit plan. TCC and employee contribute a percentage of salary to fund the plan. Your monthly benefit at retirement will be based on your earned service credit and compensation.
    TRS Plan 3 - A 401(a) hybrid plan with Defined Benefit and Defined Contribution components. The defined contribution portion of the plan is funded through mandatory employee contributions. The employee may choose between six contribution options. TCC contributes to Defined Benefit part.
    Administrative/Exempt Employees
    Administrators and Exempt employees may choose to participate in the State Board Retirement Plan (SBRP), administered by TIAA, or the Public Employees Retirement System (PERS) Plan 2 or Plan 3, administered by the Department of Retirement Systems (DRS). Prior history in a Washington State Retirement Plan may limit plan choice. Click to compare PERS Plan 2, PERS Plan 3, and SBRP.
    SBRP/TIAA - This is a 401(a) Defined Contribution Plan. The employee contributes a mandatory defined amount and the state matches the employee's contributions. Contribution rates are based on age.
    PERS Plan 2 - A 401(a) defined benefit plan. TCC and employee contribute a percentage of salary to fund the plan. Your monthly benefit at retirement will be based on your earned service credit and compensation.
    PERS Plan 3 - A 401(a) hybrid plan with Defined Benefit and Defined Contribution components. The defined contribution portion of the plan is funded through mandatory employee contributions. The employee may choose between six contribution options. TCC contributes to Defined Benefit part.
    PERS Rates Effective September 1, 2023
    TRS Rates Effective September 1, 2023.
    State Board Retirement Plan (SBRP) - Contributions Rates:
    Contributions are based on your age:
    Voluntary Retirement Savings:
    State Board Voluntary Investment Program (SBVIP):
    SBVIP is a voluntary, optional, unmatched retirement savings plan, operating under Section 403(b) of the Internal Revenue Code (IRC), administered by TIAA. SBVIP participants may contribute on a pre-tax and/or after-tax (Roth) basis, up to the annual IRS limit and can start and stop their contributions at any time during employment. Contact Human Resources to start/stop contributions.

    Deferred Compensation Program (DCP):
    Tax-deferred savings plan administered by the Department of Retirement Systems. in DCP 3 months after hire at a contribution rate of 3%. Employees are sent a notification letter within approximately 30 days of hire. This notice includes information about auto-enrollment and the necessary steps to take if one chooses to opt-out or make changes to their DCP enrollment. Contributions can be changed at any time during employment. Following the initial auto- enrollment possibility, employees would contact DRS to setup contributions and can contribute on a pre- tax basis up to the annual IRS limit.
    Tuition Waiver
    Administrative, Classified, Full-time Faculty, and Part-Time faculty employed for more than 50% FTE are eligible to register for space-available classes, up to 10 credits per quarter, with the State Employee Tuition Waiver program. Class registration and any applicable class fee will still apply. Click here for the
    Liberty Mutual
    PEBB members may receive a discount of up to 12% off Liberty Mutual's auto insurance rates and up to 5% off of Liberty Mutual's home insurance rates.
    Contact Liberty Mutual at 1-800-706-5525 and mention that you are a State of Washington PEBB Member (client #8246) or visit a local Liberty Mutual office and let them know you are State of Washington PEBB Member (client #8246) for a quote.
    Collective Bargaining Agreements:
    WFSE Higher Education Community College Coalition:
    WPEA Higher Education:
    WFSE Represented Exempt Bargaining Unit:
    TCC Faculty Negotiated Agreement:
    01

    Which best describes your level of education?
    • High School graduate or equivalent
    • Some College
    • Associates degree from an accredited college or university
    • Bachelors degree from an accredited college or university
    • Masters degree or higher from an accredited college or university
    02

    What is the field or discipline of your degree?
    03

    How many years of experience assessing the needs, evaluating, and placement of disabled individuals do you possess?
    • None
    • Less than 1 year
    • More than 1 year and less than 3 years
    • More than 3 years and less than 5 years
    • Over 5 years
    04

    Please describe your professional-level experience working with program development, evaluation, budget management, and personnel supervision.
    05

    Do you possess working knowledge of Section 504 Rights and Responsibilities for Post Secondary Education and Americans with Disabilities Act (ADA)?
    • Yes
    • No
    06

    Do you have public speaking and presentation experience?
    • Yes
    • No
    07

    Do you have higher education experience?
    • Yes
    • No
    Required Question

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $109k-145k (estimate)

    POST DATE

    05/01/2024

    EXPIRATION DATE

    05/16/2024

    WEBSITE

    tcc.tacoma.ctc.edu

    HEADQUARTERS

    Tacoma, WA

    SIZE

    25 - 50

    INDUSTRY

    Wholesale

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