Job description

About the Job:

Reporting to a Market Coach, The Area Coach oversees the people, processes and operations of 3-8 Taco Bell restaurants in their area. This includes training, coaching and supporting managers through planning, goal setting, and utilizing success routines. Focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.

The Day-to-Day:

Build People Capability

· Leverage culture and people capability to fuel brand performance

· Recruit and equip the best operators in the world to deliver great customer experiences

· Build a healthy and robust bench of developed and capable Managers

· Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful

· Leads performance management process for all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes

Deliver a Consistent Customer Experience

· Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

· Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions

· Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback

· Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results

· Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

· Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

· Partners with each Manager in the market to build sales over last year’s sales achievement.
Works with Restaurant General Managers to develop and deliver unit-specific Annual Operating Plans

Job Type: Full-time

Salary: From $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Multiple Locations

Job Type: Full-time

Pay: $70,000.00 - $73,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• On call
• Weekends as needed

Work Location: In person