Inside Plant Technician

Tachus Fiber Internet (Tachus LLC), a leading broadband internet provider, is currently seeking a safety conscious and detail-oriented individual to fill the role of an Inside Plant Technician for the Houston Region. The ideal ISP technician should be a motivated, highly organized, energetic self-starter with a successful track record of thriving in a dynamic, fast-paced environment. Since 2018, we have proudly catered to the Greater Houston area, dedicated to enhancing customer experiences through reliable digital services and exceptional customer support. Our commitment has earned us a leading industry Net Promoter Score and the trust of tens of thousands of Houston-area households. Joining our team means being a part of a collective with decades of expertise in IT, infrastructure, and technology, known for building and expanding successful businesses.

In this role, you will be joining a team that is responsible for the installation, maintenance, and repair of network infrastructure in our data centers, central offices, and remote sites. As an Inside Plant Technician, you will apply a wide variety of your skillsets with the ISP Team and the Network Operations Team to ensure that our fiber network is operating reliably and efficiently.

Responsibilities:

• Install, maintain, and document infrastructure in our data centers, central offices, and remote sites.
• Observe network monitoring systems for faults and alerts along with coordinating self-response.
• OLT Shelf commissioning, testing, certification, maintenance, and troubleshooting.
• Coordinate and synchronize with other departments across the organization to complete work orders, projects, and tasks in a timely fashion.
• Ask questions when critical information isn’t presented or seems inaccurate.
• Comprehensive data entry into ticketing systems and work orders as work is carried out. This includes meticulously inputting statements and uploading photos as necessary.
• Perform routine maintenance on equipment to ensure its long-term reliability and performance. This occasionally includes pressure washing or using a string trimmer.
• Collaborate with other members of the Network Operations team to resolve network issues, identify root causes, and implement corrective actions.
• Identify and escalate potential hazards.
• Provide escalation support for NOC, OSP, and Network Engineering.
• Observe senior level technicians to gain hands-on experience in new or unfamiliar areas.
• Vendor and contractor engagement for troubleshooting, RMA requests, service tickets, and bug fixes.
• Execute MOPs under maintenance windows as approved by the NOC while meeting established Service Level Agreements (SLAs).
• Ability to work independently and participate in team collaborations.
• Self-time management of multiple ongoing projects simultaneously.
• Ability to think on your feet and present possible solutions to challenges in the field.
• Thoroughly and accurately perform inventory and asset recording.

Requirements:

• High school diploma or GED
• Bachelor's degree or equivalent experience in working with electronics, fiber, telecom, or copper networks.
• Must pass drug test and background verification.
• Valid driver’s license and clean driving record for operating company vehicles and equipment.
• Engage in on-call rotation to provide 24/7 response and support for production systems, services, and infrastructure.
• Must be comfortable working in all weather conditions. Up to 90% of duties shall be performed in an outdoor setting.
• Must be able to climb ladders, stoop, kneel, crouch, dig, and reach.
• Usage of PPE including Safety Glasses, Gloves, Hearing Protection, and Safety Toe Boots as necessary.
• Frequently push, pull, lift, and/or carry up to 50lbs. Occasionally handle objects up to 106lbs.
• Self-awareness and consideration with strong attention to detail.
• Flexibility to work outside of normal business hours, including overnights, evenings, and weekends as needed.
• Ability to travel out of town with possible overnight stays as required.
• Acclimated to using a computer and mobile phone.
• Frequent travel to warehouses, remote sites, and data centers.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficiency in using a windows computer for daily functions in Serial Terminal applications, Salesforce, and Microsoft Office suite such as Teams, SharePoint, OneDrive, Outlook, Excel, and Word.
• Strong fiber-specific knowledge in:
  • Passive Optical Networks and Splitters
  • Identifying transceivers, diplexers, and respective tolerances.
  • Dense Wave Division Multiplexing (DWDM) equipment and components.
  • Optical connection types and their significance.
  • Identification of different cable terms such as bend-insensitive, loose tube, and ribbon types.
• Operation of various test equipment such as speed testing devices, Volt/Multi-meters, Light meters, Scopes, and Optical Time Domain Reflectometer (OTDR) units.
• L2/L3 networking in the subject of Link Aggregations, VLANs, IP Addressing, and subnets.
• Know the differences, function, and identification of various telco equipment such Modems, Routers, Shelves, Switches, Firewalls, Servers, and EDFAs.
• In-depth electrical knowledge surrounding AC and DC power systems such as, Uninterruptable Power Supplies, rectifiers, and reverse polarity 48V-DC systems.
• Mechanically inclined on working with Heating Ventilation and Air Conditioning Systems [HVAC], Generators, and other various equipment.
• Good understanding of how to route and secure structured cabling, along with fiber cable care.
• Interpretation of route diversity and redundancy for power and data cabling.
• Adaptability to quickly understand and compensate for changes in a constantly evolving industry.

This is an hourly (non-remote) based position out of The Woodlands, TX requiring 40-hour work weeks with occasional overtime as required. An on-call stipend is provided on rotation.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. This is an in-person full-time position located in The Woodlands, Texas. Relocation will not be provided.Must be authorized to work in the United States and pass a background and drug screen.