POSITION SUMMARY

The Communications Technician is accountable for installation, troubleshooting, repair and maintenance of outside plant facilities; including, but not limited to, fiber and copper cables and related support structures. Responsibilities also include periodic support of additional services such as broadband services, subscriber carrier systems, span lines, special circuits and cable locating. Items listed are not exhaustive for the job.

PRINCIPAL ACCOUNTABILITIES

DAILY

· Proactive observation of systems operations tools with the intent of identifying and resolving problems before they are reported by customers

· Perform troubleshooting duties for telephone and internet services with customers either in-person or over the phone

· Grasp and manipulate both simple and complex IP network architectures

· Proactive observation, with scheduled maintenance and repair of outside buried and aerial facilities

· Installation of Service Orders for voice, data, and special access services over copper and fiber

· Repair of facilities related to customer-initiated trouble reports

· Understands and accepts the necessity for reporting to work, on time, and is ready and able to perform the duties and responsibilities of the position on a daily basis

· Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties.

PERIODIC

· Installation of service orders including placing network interface equipment and grounds.

· Completes Arizona811 cable locates as required

· Installation of inside wire, Ethernet services, and modular jacks

· Assist the Senior Communications Technician in the installation, maintenance and repair of outside plant subscriber carrier facilities, subscriber span lines and special circuits

· Participate in on-call rotation

PHYSICAL REQUIREMENTS

· Possesses the ability to speak intelligibly and hear communications by telephone and in person

· Possesses fine and gross motor/manipulation skills

· Possesses grasping and power grip abilities

· Must have good vision (with correction) and also have color vision to differentiate wiring

· Must be able to sit for prolonged periods of time

· Must have ability to stand, sit, squat, bend kneel, twist, crawl, reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position

· Must be able to perform job duties and responsibilities in all types of weather, ranging from extreme heat to cold, including rain and snow

· Must have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties

· Must have the ability to drive in all types of terrain and in all types of weather, including rain and snow

· Must have the ability to install and remove tire chains from vehicles

· Must be able to lift 100lb. maximum with frequent lifting and/or carrying objects weighting up to 50lb.

QUALIFICATIONS

EDUCATIONAL / WORK REQUIREMENTS

· High school diploma or equivalent

· 2 years of industry related experience; including inside wire work or network wiring knowledge

· Desired: Vocational degree or industry related certification in electricity, electronics, radio transmission or outside plant maintenance; or 2-year college degree, emphasis in electricity or electronics

· Commitment to independently perform the daily and periodic principal accountabilities of this position

TECHNICAL REQUIREMENTS

· Conceptual and practical understanding of telephone and ethernet cable

· Conceptual understanding of the difference between copper and fiber applications.

· Ability to learn and master electronic support and provisioning systems in order to provide service

· Ability to read maps and ability to conceptualize and functionalize the use of facility drawings in conjunction with maps.

· Demonstrates practical knowledge of AC/DC electrical circuits and their application in the network

· Ability to learn, retain and use knowledge of cable maintenance in both copper and fiber applications

· Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within Company guidelines

· Has, or has the ability to develop, an understanding of fixed wireless loop equipment; including equipment installation

ENVIRONMENTAL CONDITIONS

OUTDOOR CONDITIONS

Exposure ranges from mild to extreme weather conditions, including heat, cold, humidity, rain and snow. At times, personal protective equipment and clothing are the only protection provided against the elements. There is also unavoidable exposure to plant and animal life that inhabit the area. Environments may also include crawl spaces and attics. These conditions range from wet, damp and cold to hot, humid and dusty

CONFINED SPACE ENTRY

Entry into confined spaces is restricted to those individuals who have received proper training in working in such an environment. Conditions can range from wet, damp and cold, to hot and humid.

Job Type: Full-time

Pay: $21.00 - $38.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay

Payment frequency:

• Paid biweekly

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overnight shift
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Internet and Cable: 1 year (Required)
• Ethernet: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person