ONSITE

Audio-Video Supervisor shall be responsible for developing long-term strategies and capacity planning to meet future A/V equipment and IT infrastructure technology needs.

Audio-visual supervisor needed to manage operation at MICC (Eisenhower Facility). The MICC operates 24x7 and has meetings which may require av support should an issue arise.
Duties:

• Be the delivery expert and owns all service delivery process transactions.
• Responsible for Daily operations, process and workflow. Lead on site point of contact for issues and service fulfillment.
• Enhancing the user/client experience by ensuring the smooth delivery of best quality of services that meet and exceed client demands.
• Identify Customer issues and needs by maintaining excellent relationship.
• Be engaged in tracking activities and team utilization. Work with Regional Adopt manager to ensure proper billing and resource allocations align.
• Work with Service Management office to configure, build and manage service management processes and workflows.
• Provide Tier 3 support to troubleshoot and resolve issues for existing technology spaces.
• Daily on-site AV system troubleshooting, maintenance, and repair.
• Phone and email support as requested/required.
• Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
• Preventative maintenance and daily AV system and conference room checks to ensure elevated levels of operational readiness.
• Leadership or participation in systems test planning and test execution.
• Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.
• Compliance with the established Client change management processes for AV software and firmware updates.
• Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team.
• Function as the liaison with the Vendor Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.
• If applicable, collects and reports all service activities through the Client’s service ticketing system.
• Performs additional responsibilities as assigned and agreed to by the client and vendor.
• Collaborate with the AV Manager to plan and implement technology solutions.
• Develop designs that meet customer functional and budgetary requirements.
• Responsible for always maintaining professional attitude and delivering excellent customer service.
• Generate functional and connection-level drawings for audio, video, control, and communications systems.
• Define functional requirements for control systems programmer as required.
• Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
• Complete training programs from manufacturers, industry associations, and company as required.
• Troubleshoot issues with technology and AV equipment, and repairs, as necessary.
• Serve as on-call escalation for issue resolution.
• Participate in and successfully complete all required client training as required.
• Familiarity with Creston System

Job Types: Full-time, Contract

Pay: $21.41 - $70.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have experience Tier 3 support?
• Do you have familiarity or experience with the Creston system?
• Can you work onsite?
• What is the pay rate you are looking for?

Experience:

• Audio Visual: 6 years (Preferred)

Ability to Relocate:

• Alexandria, VA 22314: Relocate before starting work (Required)

Work Location: In person