The Access Control Coordinator maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed below with or without reasonable accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. 

RESPONSIBILITIES

• Monitors surveillance equipment.
• Inspects buildings, equipment, and monitors access points.
• Reports and assists with escalation duties related to major problems impacting business, or site outages.
• Ensures all established policies and procedures are maintained and followed.
• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.
• Responsible for monitoring of the property and access control.
• May be required to control traffic by directing drivers and enforces parking regulations.
• Reports atypical situations to management.
• Escalates all emergency, fire and safety hazards.
• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.
• Monitors and controls the building's life safety system and central access control systems.
• Provides escort for guests, visitors, and contractors as required.
• Provides insight to improve all department procedures to increase efficiencies and service levels.
• Assesses monitoring faults and prioritizes and escalates accordingly.
• Informs violators of policy and procedures.
• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
• Maintains organization's stability and reputation by complying with legal requirements
• Ensures work, assignments and projects successfully meets assigned deadlines.
• May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary.
• Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup.
• Other tasks assigned to you by the Security Manager and/or reporting manager. 

• High School / GED
• At least 18 years of age.
• At least 3 years prior experience in customer service, with a solid, stable work history is required. Demonstrated experience working well under pressure with a proactive approach to unusual occurrences.
• Three or more years as an access control specialist, security officer, prior military or law enforcement officer preferred.
• Data center operations or telecommunications experience, a technical understanding of the components of the data center or network operations and a demonstrated ability to quickly assimilate technical data, methods and procedures.
• Proficient with Windows-based computer applications.

• Knowledge and understanding of basic access control systems functions.
• Ability to provide support in emergency and crisis situations efficiently and effectively.
• A good understanding of all applicable rule’s laws, codes, regulations and ordinances in performing access control responsibilities.
• Ability to assess and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.
• Good organizational, analytical, and communication skills, with strong attention to detail.
• Ability to work autonomously/independently, with moderate supervision and oversight.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints. Ability to comprehend, analyze, and interpret complex project documents.
• Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints.
• Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public.
• Ability to manage projects effectively.
• Strong customer service orientation and able to build customer relationships by building trust.
• Solid work ethic and integrity, able to work effectively and be self-directed.