• Partner with the Global Director, Client Experience Marketing to assist in leading annual marketing/business development planning process in coordination with sector marketing and sector leadership.

• Lead the implementation of North America's client account management program to ensure account plans are created, updated, and executed for key clients across all sectors.

• Develop and execute client growth plans focused on business impact and competitive differentiation.

• Manage annual client satisfaction program for North America including surveys and working with sector leadership to address the findings & feedback.

• Lead training for technical staff on winning work topics.

• Work with market sector leaders, regional directors, and marketing/communications leaders in the creation of marketing campaigns and promotional material associated with new client development and existing client engagement.

• Support thought leadership activities, working closely with the global communications team to execute.

• Collaborate with the Global Director, Client Experience Marketing to share lessons learned, challenges, and successes across sectors and sister companies.

• Lead development of dashboards, KPIs, and reporting mechanisms for client account management program and overall client experience program.

• Support capture planning efforts and process for North America cross-sector/cross-company key/strategic pursuits, including pre-positioning activities, win strategy development, zippering/relationship mapping, and teaming partner identification.

• Serve as strategic advisor on strategic pursuits, in coordination with the local marketing team and sector marketing team, including reviewing key sections of the proposal and facilitating interview preparation.

• Partner with Transportation sector leader to grow the sectors in accordance with the Strategic Plan and annual sector Business Plans.

• Provide market research for identified areas of growth (geographies and services).

QUALIFICATIONS (INCLUDING EDUCATION and/or JOB EXPERIENCE):

• Ability to collaborate with multiple stakeholders - internally & externally to the organization.

• Experience in AEC industry or a background in economics with an emphasis on transportation is preferred.

• Experience with state, county, MPO, and city government agencies.

• Experience with alternative delivery project delivery.

• 5 years strategic planning/market analysis experience is required.

• Proven experience in crafting and implementing client experience and/or winning work strategies in line with the firm's growth objectives.

• Ability to influence and manage change efforts.

• Passion for research and analysis, with strong analytical skills.

• Strong leadership and the ability to manage and inspire team members.

• Strong technical skills, in MS Word, Excel, and PowerPoint.

• Proficiency in reporting, KPIs, and dashboards (i.e., PowerBI).