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Job Overview
The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They
lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions.
They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.
Job Responsibilities :
thoroughly orienting and grounding them to a standard of Loving Our Customers.
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used
in development, training & coaching conversations.
passionate, friendly, and engaging with customers. Coach Mobile Experts to match the pace of the customer, connect on a
personal level, build rapport, trust, and loyalty with every interaction, and to becommitted to providing exceptional
Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and
store communications. Deliver financial results based on key performance indicators. Identify ways to
manage and control store expenses. Manage discounting and credits.
operating procedures.
practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they
meet and / or exceed defined, monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards.
Use visual displays and interactive devices effectively. Keep visual displays and devices
current. Assist in the execution of Retail Methods & Procedures.
environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating them about our procucts and services.
You will ensure customer satisfaction by providing best-in-class customer experience by building loyalty.
Consistently leverage digital tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
By recommending wireless solutions, you will deepen relationships with customers and ensure their satisfactions.
Complete training on the T-Mobile Store-in-Store experience, new skills, products and processes, and knowledge of systems and reference resources.
Continuously learn and improve your skills to provide the best possible experience to our customers.
Travel :
Travel Required (Yes / No) : No
DOT Regulated :
DOT Regulated Position (Yes / No) : No
Safety Sensitive Position (Yes / No) : No
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing
Last updated : 2024-03-23
Full Time
$60k-93k (estimate)
03/25/2024
03/27/2024
t-mobile.hu
Seattle, WA
<25
The job skills required for Store manager include Customer Service, Leadership, Coaching, Store Operations, Futures, Store Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Store manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store manager. Select any job title you are interested in and start to search job requirements.
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A store manager takes responsibility for managing the day-to-day operations and employees at a retail store.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Store Manager jobs
Ability to connect with the customer.
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Don’t fall for advertising gimmicks.
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Maintain the sales environment of the store.
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Maintaining records related to the staff’s salary and leaves.
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