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Job Overview
The Manager, Store-in-Store is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success.
They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
Manager, Store-in-Store leads the sales team to excel at building and deepening relationships with customers through meaningful interactions.
They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exception customer experiences while meeting performance goals and objectives. Job Responsibilities :
Match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction. Committed to providing exceptional service, and to exceeding customer expectations.
Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses. Manage discounting and credits.
Interact directly with Mobile Experts to ensure they meet and / or exceed defined, monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards.
Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
You will ensure customer satisfaction by providing best-in-class customer experience by building loyalty.
Consistently leverage digital tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
By recommending wireless solutions, you will deepen relationships with customers and ensure their satisfactions.
Complete training on the T-Mobile Store-in-Store experience, new skills, products and processes, and knowledge of systems and reference resources.
Continuously learn and improve your skills to provide the best possible experience to our customers.
Education :
Work Experience :
Knowledge, Skills and Abilities :
Licenses and Certifications :
Travel :
Travel Required (Yes / No) : No
DOT Regulated :
DOT Regulated Position (Yes / No) : No
Safety Sensitive Position (Yes / No) : No
Never stop growing!
T-Mobile doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing
Last updated : 2024-02-24
Full Time
$56k-87k (estimate)
02/26/2024
04/10/2024
t-mobile.hu
Seattle, WA
<25
The job skills required for Store manager store include Customer Service, Leadership, Coaching, Store Operations, Futures, Store Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Store manager store. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store manager store. Select any job title you are interested in and start to search job requirements.