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T-Mobile
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Retail sales associate
T-Mobile Gig Harbor, WA
$30k-39k (estimate)
Full Time 1 Week Ago
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T-Mobile is Hiring a Retail sales associate Near Gig Harbor, WA

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won’t stop!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services.

They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities :

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by :

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate :

How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network

Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to :

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

Successfully identify and handoff small business leads.

Support team initiatives and create an inclusive environment

  • Education :
  • High School Diploma / GED (Required)
  • Work Experience :

6 months of customer service and / or sales experience, Retail environment preferred. (Required)

  • Knowledge, Skills and Abilities :
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • Licenses and Certifications :
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Washington Pay : $18.00The base hourly rate for the Mobile Associate role in this location is $18.00 / hour. Within the first 90 days working at T-Mobile, Mobile Associates will receive on-the-job training and the opportunity to earn a total of $1,500 while completing training milestones.

Once completed, Mobile Associates will promote to the Mobile Expert role and become eligible for incentives. The annual incentive target for a Mobile Expert is $18,000 / year.

Actual incentives will vary based on performance. All employees at T-Mobile, are guaranteed to earn $20 / hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.

5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!

T-Mobile doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing

Last updated : 2024-05-15

Job Summary

JOB TYPE

Full Time

SALARY

$30k-39k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

08/09/2024

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The following is the career advancement route for Retail sales associate positions, which can be used as a reference in future career path planning. As a Retail sales associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail sales associate. You can explore the career advancement for a Retail sales associate below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Sales Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Sales Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Sales Associate job description and responsibilities

A good retail sales associate knows what makes their customers happy.

12/24/2021: San Bernardino, CA

A Retail Sale Associate must process payments by totaling purchases; operating cash registers and financial transactions, processing checks, cash, and store or other credit cards.

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A retail sales associate has the responsibility to ensure outstanding service to customers.

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Many retail sales associate jobs are entry-level positions, requiring minimal education and experience and a general skill set.

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Many retail sales associates also are responsible for financial transactions, such as purchases, returns and refunds.

11/28/2021: Birmingham, AL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Sales Associate jobs

Basic math and money handling skills.

01/25/2022: Pittsfield, MA

Help to resolve customer complaints.

01/17/2022: Elyria, OH

Retail sales associates guide customers to make buying decisions.

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Stay updated with product features.

02/07/2022: York, PA

They show excellent customer service and marketing skills.

12/07/2021: Fort Lauderdale, FL

Step 3: View the best colleges and universities for Retail Sales Associate.

College of the Atlantic
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