1 Director of External Relations, Strategy, and Operations Job in Syracuse, NY

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Director of External Relations, Strategy, and Operations

Syracuse University

Syracuse, NY | Full Time

$127k-195k (estimate)

1 Week Ago

Director of External Relations, Strategy, and Operations

Syracuse University Syracuse, NY

$127k-195k (estimate)

Full Time | Colleges & Universities 1 Week Ago

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Syracuse University is Hiring a Director of External Relations, Strategy, and Operations Near Syracuse, NY

Job #

040847

Department Code

21212-2026

Department

School of Management

Job Title

Director of External Relations, Strategy, and Operations

Location

Syracuse, NY

Pay Range

$109,000 - $130,000

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

FLSA Status

Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Campus

Syracuse, NY

Unionized Position Code

Not Applicable

Job Description

The Director of External Relations, Strategy, and Operations will report to the Assistant Dean for Advancement and External Engagement within the Whitman School of Management. The candidate serves in a senior leadership role and is responsible for developing, implementing, and leading all operational processes and systems to optimize external strategy, fundraising, and relationship building efforts for the Advancement and External Engagement team at the Whitman School of Management. This individual will partner with senior leaders & staff and lead across all functions to drive collaboration, cross-functional clarity and alignment, and will manage all development processes to create a modern, high functioning and innovative advancement operation while serving as a strategic-thinker who translates big-picture external vision to implementable operational plans.
A seasoned and dynamic administrator, this person plays a significant role in the team’s success in meeting its overall strategy and goals through implementing and executing systems that will enable large scale fundraising campaigns and operations, as well as creating and maintaining processes that ensure the successful and effective implementation of the department’s annual, major gift, communications, and engagement plans.

Qualifications

Bachelor’s degree required, advanced degree preferred.
Eight (8) plus years of demonstrated experience in leading and managing advancement operations, strategic initiatives, and campaign planning and execution, preferably in a college or university setting.
Strong computer skills including proficiency in Microsoft applications and CRM systems.
Valid driver’s license required.

Job Specific Qualifications

Demonstrated excellence in directly supervising Development/Advancement Operations with a proven track record of success in leading strategic operational alignment of staff, policies, and processes.
Significant organizational and project-management skills. Experience directly project managing Advancement Operations process/systems implementation required.
Proficiency with office technology and information systems (including Google and Microsoft Office Suites) and donor databases (i.e. Blackbaud, Salesforce) and moves management tools.
A strategic thinker able to develop and successfully execute fundraising plans.
Exceptional organizational skills, ability to follow through and attention to details, manage multiple priorities.
Strong verbal and written skills.
Excel at building relationships internally and externally.
Must be donor and goal centric.
Ability to work collaboratively in a complex environment and work independently.
Demonstrated experience working in and fostering a diverse, equitable and inclusive environment.

Responsibilities

Leads and develops cross functional collaboration, initiatives and projects with associated team members and departments, including directing external strategy for and overseeing day-to-day operations inclusive of database management, donor relations, prospect research, gift processing, acknowledgements, and fundraising and engagement reporting and tracking.
Directs the day-to-day Advancement & External Engagement teams efforts to be efficient and coordinated with Advancement & External Affairs staff, Whitman School constituents and departments, and campus-wide partners in all components of internal tracking, reporting, and advancement operations. Initiates, builds, and manages dashboards and toolkits to support overall strategy and operations of the Whitman School fundraising program.
Oversees and manages recognition systems for the Whitman School, coordinates and tracks recognition inventory, and partners closely to ensure all endowment reporting, recognition, and offerings are aligned with university standards.
Leads the strategy and execution for supporting gift officers and the engagement team through designing and building collateral, gift proposals, reports and presentations, metric tracking, building emails and graphics, and recognition inventory.
Leads, designs, and executes a comprehensive annual giving program to the Whitman School, with a focus on integrating campaigns that solicit, retain, upgrade, and convert donors and prospective donors to being active supporters.
Initiates, directs and builds content which drives retention and growth annually, manages and leads Giving Day and participation campaigns, and executes year-round communications which educate and inspire donors to engage with and support the Whitman School.
Manages the identification, tracking, and building of a pipeline of leadership annual giving donors who have the capacity to increase and/or make larger gifts. Accurately and thoughtfully provide these leads to gift officers to support an effective and developing pipeline of major gift supporters from the annual fund.
In a leadership capacity, work closely with cross-functional teams and departments to ensure direct fundraising and digital optimization strategies encourage annual giving donor participation and are factored into the annual giving donor experience at the university.
Acts as a lead liaison to Central Advancement Teams, including Information Technology and Leadership Giving & Discovery to foster strong relationships across the University in the analysis and use of information technology and data to measure the effectiveness of programs and forecast engagement and giving trends.
Serves as a key strategist and leader to the Assistant Dean in campaign planning & execution, external education and communication, and aligning innovative operations to support and achieve ambitious team goals.
Represent the Assistant Dean in meetings as needed in their absence.
Develops strategic analytical models, reports, and dashboards that provide performance data and business intelligence to Whitman leadership.
Supervises, mentors and develops unit staff. Revises objectives, goals, and/or staff plans for achievement as needed.
Perform related duties as required or deemed appropriate to the accomplishments of the responsibilities and functions related to this position.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.