At HCLTech, we work as true partners with our employees and our clients, embodying our number one value: People First. Our team is driven by a desire to always learn, improve, and innovate. We take an open-minded approach to opportunities and challenges and are focused on solving business challenges.

HCLTech’s Microsoft Business Application Practice (MBAP) is seeking a Microsoft Dynamics 365 CE Solution Architect to join their growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including infrastructure, system design, data integration and migration. The Dynamics 365 CE Solution Architect will be responsible for providing leadership and guidance across multiple projects. The candidate must communicate effectively with team members and clients at all levels within an organization, including C-Suite executives. The candidate must be extremely detail-oriented, must multitask, be meticulously organized, and prioritize multiple demands in a fast-paced environment.

Roles and Responsibilities

• Work as a functional/data/integration lead and able to demonstrate clear approach to methodology as well as functional capabilities
• Build budget estimates for projects and execute plans to budget
• Promote and champion Customer Engagement in Dynamics 365 as a business development platform
• Provide proactive and reactive advice to ensure the best design and technical solution across multiple projects.
• Solution Architects' chief responsibility is to ensure project success. They align client success factors with adherence to system design best practices and provide guidance and input on best practices to implementation teams throughout our Proven Process.
• Possess up-to-date understanding of business processes, issues and technology related to the operation of sales, marketing and customer service departments within an organization.
• Identify potential design risks in system design, data integrations, migrations, reporting and infrastructure. Collaborate with other solution architects and enterprise architects across different platforms.
• Deliver, document, and instill best practices on all technical project deliverables, including technical approach and tool selection.
• Design, develop, review and test customized code for Dynamics 365 for Customer Engagement
• Mentor the technical team on executing designs and assist with execution as needed.

Required Skills and Experience

• Bachelor’s Degree or 5 years of demonstrable working experience in, analysis, design and implementation of large to enterprise size CRM projects and related technologies
• 5 years’ experience interfacing with key client stakeholders at all levels, including C-level executives and technical resources.
• Experience implementing multiple complex CRM related solutions including, but not limited to, integrations, web services, custom web development, PowerPlatform
• Exceptional analytical skills
• Strong written and verbal communication skills
• Ability to work effectively within a team
• Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
• Experience with Dynamics 365, Web Services, SQL query and database tools, SSIS, Scribe or other ETL tool
• Professional demeanor
• Comfortable participating and leading pre-sales engagements
• Feels comfortable talking with team members and clients at all levels of within an organization
• Must be willing to travel (up to 50%)
• Understanding of common project management methodologies (waterfall, Agile, etc.)
• Understanding of Dynamics 365 CE Developer Guide

Desired Skills

• Applications: Visual Studio (TFS, SSRS), Marketing Automation Platforms and Business Intelligence
• FetchXML, JavaScript frameworks, C#/ASP.NET, web services
• Working experience (as it relates to CRM integrations) with ERP applications such as Dynamics AX, Oracle, Sage and SAP