The Part-Time Weekend Scheduling Coordinator(s) (WSC’s) will report directly to the

scheduling manager. The WSC’s will be responsible for guiding and coordinating all scheduling-

related activities of the SYNERGY HomeCare business from Friday afternoon through Monday

mornings and will be in a rotation for the phones and staffing on holidays and in the absence of

full-time scheduling coordinators/manager when there is a need.

This position includes leadership in areas of the business including maintaining positive

relationships with caregivers and clients and organizing schedules to accommodate both clients

and caregivers. The shifts will consist of Friday 4pm -1130pm, Saturday 6am-3pm, Saturday

3pm -1130pm, Sunday 6am -3pm, Sunday 3pm -1130pm, Monday 5am-9am. The work location

of all shifts will in the Opelika office at 3320 Skyway, Suite 801 Opelika, AL 36801.

This position requires the WSC’s to be on-site in the Opelika Office during their designated shift

to answer live calls and to restaff callouts and open assignments. The WSC’s will be

responsible for logging all incoming and out-going calls in the communication log sheet and

eRSP during their shift and documenting any unresolved issues for their relief to be able to

immediately begin working on upon arrival. The WSC’s will answer every call received in a

pleasant manner and be responsible for making schedule changes, dispatching a replacement

caregiver to a client’s home, conducting a prospect intake and scheduling a home assessment

for the client care coordinator.

The main office phone is always to be used for conducting business during shift hours. The

main line is only to be transferred to the main voice mail box at 11:30 pm on Friday, Saturday,

and Sunday evenings. The Morning WSC is responsible for listening to all messages received

from 11:30pm – 6:00am and addressing all issues that might have occurred during this time

period.

This position requires establishing a positive office culture where caregivers want to work,

promoting office initiatives, and keeping good communication with caregivers. Additionally, the

WSC’s will be responsible for collaborating with the office management team to enhance

employee satisfaction and morale, client satisfaction and revenue growth.

Qualifications:

Knowledge of scheduling and on-call procedures (preferred)

Possess at least one year experience in healthcare or home care, working with the

elderly, disabled or individuals requiring supportive services (preferred)

Proficiency in computer skills (Google Suite, Excel, Power Point, etc)

Knowledge of scheduling software (eRSP or similar) or CRM preferred

Must possess leadership skills, human relations abilities, customer satisfaction skills,

and organizational skills

Well-honed time management skills

Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

Regular communication with caregivers

Prospect Intake calls

Regular communication with clients and their families

Schedules shifts and hours by matching caregiver qualifications and availability to

client’s needs

Watching a daily visit list closely to be sure all caregivers have arrived to their shifts and

that their assignments are completed accurately for our clients

Filling in shifts when there is a change or cancelled shift in a client or caregiver schedule

Communicates new assignments and/or schedule changes to CGs and clients

Processes data necessary to initiate accurate payroll and billing processes

Participates in on-call rotation as assigned.

Participates in client care conferences as requested by immediate supervisor

Works with Client Care Manager and Hiring and Retention Manager to assist in

resolution of CG issues.

Ability to recognize trends and potential problems and proactively address issues before

they occur.

Weekend reporting of accountabilities

This job description is not intended to be all inclusive. The employee will be expected to perform

other reasonable duties as assigned.