Lead Care Professional

We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Lead Care Professional reports directly to the franchise owner and is part of a small and growing team.

Responsibilities and Duties:

Be a reliable contact for care providers and clients, with active communication and problem-solving

Document client and caregiver key points in scheduling software

Provide exceptional caregiving to clients and mentor other care providers

Assist with client intake and assessment process

Responsible for client and caregiver schedules and caregiver availability

Develop and maintain positive relationships within the healthcare and referral community

Take initiative and can think outside of the box to find possible solutions and to act on them

Ability to be "on call" after normal business hours

Maintain confidentiality of all information pertaining to employees and clients

Perform other functions as appropriate and helpful towards team, client, and organization objectives

Requirements:

Experience in home care or home health agency or relatable experience required

Strong communication skills, active listening and phone skills required

Be an integral team member to shape our positive office culture

A minimum of 2-years of experience in an office is required – prefer those who have worn many hats

Ability to use office technology applications for operational effectiveness and efficiency

Some College is preferred

Ability/Willingness to work an on-call rotation

Job Type: Full-time

Skills:

Positive, customer-focused attitude with a caring phone presence

Outcomes and experience improvement focused – enjoys making a difference

Willingness to lean in, to be curious, to help and to take initiative

Excellent written and verbal communication skills

Strong organization skills and prioritization skills with the ability to pivot focus

Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar

Experience with scheduling preferred

Experience with CRM (customer relationship management) system preferred

SYNERGY HomeCare Compensation and Benefits:

• Career Advancement Opportunities
• Initial base salary $25,000-$40,000
• Performance based bonus pay structure
• Eligible for administrator on-call bonus
• Direct deposit
• Training modules and educational opportunities
• Employee recognition programs