SYNERGY HomeCare of Bradenton is on a mission to remain the Employer of Choice for Care Professionals in Manatee County. We already achieved that distinction in our first year of operation. Our Talent Acquisition and Client Care Coordinator will be an essential member of the team to help ensure we recruit and retain the best Care Professionals delivering the best Client Care.

The Talent Acquisition and Client Care Coordinator reports directly to the Managing Partner.The position coordinates and implements all recruiting and client service activities of the SYNERGY HomeCare business. This position includes responsibilities in business areas, including inquiry management, intake, client care, and quality assurance for employees and clients—as well as the recruiting processes, interviewing, and selecting qualified candidates for Care Professionals.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of our Care Professionals and clients. The Talent Acquisition and Client Care Coordinator will help maintain client and employee files and communication. They will be responsible for bringing in new Care Professionals to the business consistently and daily.The Talent Acquisition and Client Care Coordinator will also collaborate with the Owners and Nurse Administrator to enhance employee and client satisfaction and revenue growth.

We Offer:

• Work in a great fun environment, directly with the owners, on a beautiful campus.
• Two weeks (80-hours per year) paid time off that begin accruing immediately upon the first pay period.
• Six paid holidays
• Health Care allowance
• Paid training and growth opportunities

Required Qualifications:

·Compassion and empathy!

·Basic leadership skills, human relations abilities, and customer service skills.

·Proven ability to learn.

·A minimum of three years’ experience working in a home care agency or other healthcare setting as a trained and certified Home Health Aide and/or Certified Nursing Assistant with the ability to cover emergency shifts for clients that cannot go without care (including nights and weekends on an exception basis)

·Knowledge of recruiting, interviewing, and onboarding techniques

·Demonstrable skills needed:

oQuality communication, written and verbal, including phone, email, and text.

oOrganizational and time management

oComputer skills, i.e.: Google Suite, Microsoft Office, various smartphone applications

Preferred Qualifications:

·Two years’ experience in a role responsible for recruiting, interviewing, and selecting team members.

·Two years’ experience in a customer or client relations position

·Use and knowledge of Customer Relationship Management (CRM) and/or scheduling software.

·Use and knowledge of learning management systems and online training applications.

Essential Duties and Responsibilities: 

• ·Finding and cultivating new talent acquisition sources, i.e. Nursing and CNA schools
• ·Managing job postings in our Applicant Tracking Software and on Indeed
• ·Follows our applicant process, screening applications, phone screening, initial interview, and background check.
• ·Makes hiring recommendations to the Managing Partner.
• ·Participate in Care Professional retention activities and recommend retention improvement ideas to the Partners.
• ·Client intake calls, setting in-home Care Consult appointments for the Founding Partner or Nurse Administrator
• ·Primary in-office Client contact for both incoming and outgoing calls.
• ·Keeps client informed of any scheduling changes.
• ·Handles service recovery issues with the Partners or Nurse Administrator
• ·Review Home Care Pulse reports monthly and identify trends to bring to the Partners.
• ·Participate in on-call, after-hours call rotation with the Partners.
• ·Participate in weekly staff meetings, provide weekly accountability of actions and efforts, and collaborate with the Partners to improve operations and results.

Job Hours and Location:

• This is a full time, onsite postition scheduled Monday through Friday 9:00 am to 6:00 pm.
• Flexibility in scheduling when needed to be on-call for after-hours calls every third week or when needed to work an emergency shift.

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.