Experience

• Minimum one year of experience in a medical practice setting.
• Experience using computer system, software, mouse, keyboard, and intranet.

Other Requirements

• Current health records with the appropriate immunizations to work in the health care field (hepatitis B and tuberculosis) may be required.
• Type 30 wpm.

Performance Requirements

Knowledge

• Knowledge of medical practice protocols related to operating front office and scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills

• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.

Abilities

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Equipment Operated

• Standard office equipment with emphasis on computer hardware and software as well as telephone.

Work Environment

• Medical office or reception area.

Mental/Physical Requirements

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used.
• Periodic stress from handling many calls and patient requests.