Service Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions.

They are responsible for the service and customer support during field visits and dispatches.

Essential Functions

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned
• Participate in all training programs directed by Service Manager
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including completing work orders, looking up parts, and communicating via email
• Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Build positive relationships with customers Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Required Education and Experience

• Extensive knowledge of diesel engines and construction equipment
• Proven field service experience
• Ability to troubleshoot, test, repair, and service technical equipment
• Must have own tools
• Must have a valid driver's license and acceptable driving record
• Ability to work flexible shifts and adapt to changing schedules

Military service will be considered in lieu of education / certification experience as applicable.

Supervisory Responsibilities

None

Work Environment

• Environment is consistent with that of construction, heavy equipment and repair yard
• May work in extreme conditions on job sites

Travel Required

Position may require several hours of driving daily to job sites

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors / outdoors when required by the job.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement.

Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice.

The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility

Requirements At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date.

This policy is in place to maintain the highest standards of safety and security for our team members.

What are the Benefits?

Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance;

health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays.

This position is eligible for profit sharing opportunities.

At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles.

Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.

By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.

Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Last updated : 2024-05-01