Description Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation's security. In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we're ready to meet our customers' evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services. Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance Required: TS/SCI w/ Polygraph * Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
* Provide support for implementation, troubleshooting and maintenance of IT systems Yes/No
* Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
* Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
* Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
* Provide support for the escalation and communication of status to agency management and internal customers
* Optimize system operations and resource utilization, and perform system capacity analysis and planning
* Provide in-depth experience in trouble-shooting IT systems * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
* Provide support for the dispatch system and hardware problems and remains involved in the resolution process
* Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Yes/No
* Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
* Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations * Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
* Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Requirements * Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
* Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
* Four (4) years of experience with Service Management (ITSM) is required.
* Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.